Mara Manthorpe
Escondido
Summary
Dynamic Optometric Technician/Optician with over 30 years in the optical industry, including 23 years at SCPMG-Kaiser Permanente. Expert in contact lens training and inventory management, complemented by exceptional customer service and team leadership skills. Proven track record in enhancing member satisfaction and streamlining operations through effective communication and collaboration.
Overview
23
23
years of professional experience
Work History
Optometric Technician
SCPMG-Kaiser Permantente-Vision Essentials
11.2019 - Current
Contact lens insertion and removal training of soft, rgp, and scleral lenses. Supporting Kaiser Permanente optometrist, service representatives, and our members with their contact lens needs. This includes placing orders and documenting all communication in both Health Connect and MOVES. Inventory management and ordering of contact lens trials. I have been in the optical industry for over 30 years in one capacity or another and with Vision Essentials for 23 years. During that time, I have been both a UBT Co-lead and representative.
Dispensing Optician
SCPMG-Kaiser Permanente-Vision Essentials
02.2002 - 11.2019
Consulted with members on frame selection, lens selection, and treatment options that would best fit their face and their prescription. Placed and dispensed orders in MOVES. Dispensed, adjusted, and educated members on their new eyewear. Troubleshoot members concerns with their eyewear. Frame inventory management. Basic repairs
Education
Bachelor of Science - Psychology- Organizational Behavior
Colorado Technical University
Colorado Springs, CO06-2026
High School Diploma -
Arroyo High School
El Monte, CA05-1987
Skills
- Customer Service- Eyeglass, contact lens, and retail customer service and troubleshooting resolution
- Extensive Knowledge of the optical and contacts lens industry
- Sales- Eyeglass, contact lens, and retail sales
- Sales monitoring and reporting
- Team Leadership and collaboration- Co-lead and representative for Unit Based Team
- Recruiting and interviewing- Part of interviewing team for perspective new hires
- Excellent Verbal and written communication
- Multitasking and organization
- Workplace safety compliance- Workplace safety champion
Timeline
Optometric Technician
SCPMG-Kaiser Permantente-Vision Essentials
11.2019 - Current
Dispensing Optician
SCPMG-Kaiser Permanente-Vision Essentials
02.2002 - 11.2019
Bachelor of Science - Psychology- Organizational Behavior
Colorado Technical University
High School Diploma -
Arroyo High School
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