Morgan Waters
Victoria,Canada
Summary
I am a skilled Optometric Technician currently working towards becoming a licensed optician with a background in providing high quality patient care. I excel at building rapport with clients along with having a friendly and professional demeanor, I actively work towards improving and growing my skills in this industry and take pride in my work. I value a positive and healthy work environment and contribute with strong communication skills, a positive attitude with enthusiasm and care within my work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Optometric Technician
Oak Bay Optometry
Victoria, BC
12.2022 - 01.2025
- Assisted patients in selecting eyewear along with explaining the benefits of frame shape and fit
- Responsible for checking and updating contact lens orders and ophthalmic job status'
- Helped select lenses and coatings patients would be most successful in based on lifestyle needs and requirements
- Checked in patients, making sure contact, insurance and medical information was up to date
- Performed iLux treatments on patients and educated them on proper hygiene and dry eye health maintenance
- Organized and maintained an up to date frame inventory
- Demonstrated and educated patients on insertion, removal and care of contact lenses
- Pre-tested patients before seeing the Doctor - including advanced OCT, Topography, and Visual field testing
- Verified and edged lenses into frames, performing quality checks by checking all applicable measurements and prescription
- Certified by the CCOA as an Optometric Assistant in June of 2020
Veterinary Assistant
Breadner Veterinarian Services
Victoria, BC
05.2021 - 12.2022
- Responsible for daily care and monitoring of admitted patients
- Answering phone calls and helping book appointments
- Taking detailed and accurate medical history of patients
- Conducting preliminary patient work ups and documenting present condition
- Interacting with clients regarding animal health, questions and concerns and educating on general procedures and protocols
- Providing a clean and sterile work environment
- Assisting technicians to prep animals for surgical procedures and bloodwork
- Monitoring patients under anesthetic as well as charting vitals throughout procedures
- Restraining animals in a safe and fear free manner
Certified Optometric Assistant
Central Saanich Optometry
04.2019 - 07.2021
- Assisted patients in selecting eyewear along with explaining the benefits of frame shape and fit
- Helped select lenses and coatings patients would be most successful in based on lifestyle needs and requirements
- Checked in patients, making sure contact, insurance and medical information was up to date
- Organized and maintained an up to date frame inventory
- Demonstrated and educated patients on insertion, removal and care of contact lenses
- Pre-tested patients before seeing the Doctor - including advanced OCT, Topography, and Visual field testing
- Verified and edged lenses into frames, performing quality checks by checking all applicable measurements and prescription
- Certified by the CCOA as an Optometric Assistant in June of 2020
Sales Consultant
Tom Harris Telus
05.2014 - 04.2019
- Demonstrated patience with above and beyond customer service skills in everyday tasks with clients
- Responsible for coaching and training new team members
- Maintains a professional manor handling personal information on a daily basis
- Meeting and exceeding company bonus structures
- Following up with clients to make sure all needs were met and exceeded
- Managing Corporate and Business accounts
- Staying up to date and informed on promotions and offers
Assistant Manager
Eclipse
07.2018 - 10.2018
- Diligently tracking the opening and closing of the store
- Responsible for handling cash and deposits
- Showing leadership to team by actively coaching and guiding
- Organizing inventory and monitoring SHRINK
- Coming up with ideas and policies that minimize theft
- De-escalating and resolving client complaints
- Managing schedules
Education
Certificate in Optometric Assistant -
Canadian Association of Optometry
06.2020
High School Diploma -
Kamloops School of the Arts
06.2013
Associates - Animal Biology and Genetics
Thompson Rivers University
Optical Sciences - Optician
Northern Alberta Institute of Technology
Edmonton, NoneSkills
- Display building
- Insurance verification
- Eyeglass repair
- Optical terminology
- Optical dispensing
- Eyewear trends
- Optical orders
- Customer service
- Insurance billing
- Contact lens
- Adjusting eyewear
- Frame selection
- Visual acuity testing
- Prescription interpretation
- Computer skills
Certification
- Serving It Right, 08/01/22
- Certified Optometric Assistant, 06/01/19, 06/01/23
- Standard First Aid and CPR, 04/01/21, 04/01/22
Languages
English, Advanced
Timeline
Optometric Technician
Oak Bay Optometry
12.2022 - 01.2025
Veterinary Assistant
Breadner Veterinarian Services
05.2021 - 12.2022
Certified Optometric Assistant
Central Saanich Optometry
04.2019 - 07.2021
Assistant Manager
Eclipse
07.2018 - 10.2018
Sales Consultant
Tom Harris Telus
05.2014 - 04.2019
Certificate in Optometric Assistant -
Canadian Association of Optometry
High School Diploma -
Kamloops School of the Arts
Associates - Animal Biology and Genetics
Thompson Rivers University
Optical Sciences - Optician
Northern Alberta Institute of Technology
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