Mapendo Kanzasha
Edmonton,AB
Summary
Proven to enhance office efficiency and client satisfaction at Lake Tanganyika Massage And Spa, adept in appointment scheduling and maintaining cleanliness. Leveraged strong organizational skills and a welcoming demeanor to improve customer service ratings by 20%. Excels in greeting and seating clients, showcasing a blend of hard and soft skills to meet and exceed employer expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
Lake Tanganyika Massage And Spa
06.2023 - 09.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Babysitter
Private Practice
03.2023 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Cleaning Assistant
Private Home Cleaning
01.2022 - 09.2023
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Education
Grade 10 Students - College Preparatory
M.E Lazert Hi School
Edmonton, ABSkills
- Reception Area Maintenance
- Maintaining cleanliness
- Appointment Scheduling
- Office Organization
- Document Scanning
- Mail Sorting
- Greeting and Seating Clients
- Call Answering and Routing
Languages
English
Full Professional
Swahili
Elementary
Certification
Grade 9 certificate
Timeline
Receptionist Assistant
Lake Tanganyika Massage And Spa
06.2023 - 09.2023
Babysitter
Private Practice
03.2023 - 09.2023
Cleaning Assistant
Private Home Cleaning
01.2022 - 09.2023
Grade 10 Students - College Preparatory
M.E Lazert Hi School
Grade 9 certificate
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