Adonis Karemera
Wolfville,NS
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
ADA Dental Clinic
02.2020 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Switchboard Operator
Parkinn By Radisson
05.2019 - 01.2020
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
Education
Sociology
Acadia University
Wolfville, NS04.2027
Skills
- Business Correspondence Writing
- Mail Routing
- Cash Management
- Electronic Document Storage
- Office Organization
- Mail Sorting
- Filing System Management
- Mail Management
- Record Preparation
- Visitor Log Management
- Telephone Systems
- Spreadsheet Tracking
- Excellent Communication
- Problem Solving
- Office Equipment Operation
- Calendar Management
- Appointment Scheduling
- Maintaining Cleanliness
- Organizational Skills
- Reception Area Maintenance
- Active Listening
- Multitasking Abilities
- Interpersonal Skills
- Time Management
- Confidentiality
- Multi-Line Telephone Operation
- Greeting and Seating Clients
Languages
French
Limited Working
Swahili
Native or Bilingual
kinyarwanda
Native or Bilingual
Timeline
Receptionist Assistant
ADA Dental Clinic
02.2020 - 08.2023
Switchboard Operator
Parkinn By Radisson
05.2019 - 01.2020
Sociology
Acadia University
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