Navpreet Kaur
Summary
Enthusiastic and dedicated food service professional with over 5 years of experience in various food service environments. Proven track record of delivering exceptional customer service, maintaining high food safety standards, and working effectively in team-oriented settings. Seeking to leverage my skills and passion for food service at Interior Health.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Attendant
Subcity Donair
09.2022 - Current
- Prepared and cooked menu items, maintaining high standards of consistency and quality in all dishes.
- Provided valuable input for menu planning and development, offering creative ideas for seasonal specials.
- Maintained a clean and organized kitchen environment, adhering to safety and sanitation guidelines.
- Collaborated with front-of-house staff to ensure timely service and guest satisfaction.
- Enhanced customer satisfaction by actively listening to and promptly addressing complaints or concerns.
- Train and mentor new employees on service protocols and best practices.
- Manage inventory, order supplies, and oversee kitchen operations to maintain optimal workflow.
- Implement customer feedback processes to enhance service quality and improve guest satisfaction scores.
Food Service Worker
Subway
02.2021 - 10.2022
- Assisted in food preparation, cooking, and presentation of meals in accordance with established recipes and standards.
- Provided excellent customer service by taking orders, serving food and beverages, and addressing customer inquiries.
- Maintained cleanliness and organization of the kitchen and dining areas, adhering to health and safety regulations.
- Operated kitchen equipment, such as grills, fryers, and dishwashers, ensuring proper use and maintenance.
- Collaborated with team members to ensure timely service during peak hours and special events.
Cashier/Customer Service Representative
Walmart
06.2020 - Current
- Utilized POS systems to handle customer transactions, ensuring accuracy and efficiency with cash, credit, and debit payments.
- Delivered exceptional customer service by promptly responding to inquiries, furnishing product details, and resolving complaints resulting in high levels of customer satisfaction.
- Effectively maintained the cleanliness and organization of the checkout area, always in accordance with company policies and procedures.
- Collaborated with team members to reach daily sales targets and boost store productivity.
- Maintained professionalism under pressure while effectively managing high-stress situations and successfully resolving disputes or conflicts.
Insurance Agent/Front Desk Receptionist
CaprI CNW Insurance
06.2024 - 07.2024
- Assisted clients in selecting insurance policies that meet their individual needs and budgets.
- Processed policy applications, renewals, and claims, ensuring compliance with company policies and regulatory requirements.
- Conducted market research to identify trends and competitor offerings, informing product recommendations.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Fostered strong client relationships through consistent communication and a commitment to excellent customer service.
Food Service Attendant
McDonald's
10.2019 - 04.2020
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
Education
Associate of Arts - Environmental Science
Okanagan College
Kelowna, BC06.2022
Skills
- Exceptional customer service and communication skills
- Strong knowledge of food safety and sanitation practices
- Ability to thrive in fast-paced environments
- Proficient in inventory management and ordering processes
- Team leadership and staff training experience
- Team player with a positive attitude
- Basic cooking and food preparation skills
- Team collaboration and problem-solving skills
- Proficient in POS systems and cash handling
Certification
Basic Life Support
Food Safe level 1
First Aid and CPR -HCP
Languages
English
Punjabi
Hindi
Korean
Accomplishments
- Achieved a 80% increase in customer satisfaction scores through attentive service and prompt resolution of complaints.
- Received multiple customer compliments and positive reviews on platforms like Yelp or Google for outstanding service.
- Collaborated with kitchen staff to optimize food preparation processes, reducing meal preparation time by 30%
- Developed and implemented a new sanitation protocol that improved health inspection scores by 20points.
- Played a key role in developing a seasonal menu that increased customer interest and engagement, leading to a 20% rise in customer visits.
References
References are available on request
Timeline
Insurance Agent/Front Desk Receptionist
CaprI CNW Insurance
06.2024 - 07.2024
Food Service Attendant
Subcity Donair
09.2022 - Current
Food Service Worker
Subway
02.2021 - 10.2022
Cashier/Customer Service Representative
Walmart
06.2020 - Current
Food Service Attendant
McDonald's
10.2019 - 04.2020
Associate of Arts - Environmental Science
Okanagan College
Basic Life Support
Food Safe level 1
First Aid and CPR -HCP
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