Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manvinder Singh

Regina,SK

Summary

Dynamic professional with a proven track record at Loblaws Companies, excelling in customer service and problem-solving. Demonstrated ability to enhance user experience and streamline operations, leveraging skills in Microsoft Excel and active listening. Achieved significant improvements in customer satisfaction and operational efficiency, embodying critical thinking and computer proficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Loblaws Companies
Regina, SK
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Forklift Supervisor and Material Lead

State Window Corporation
Vaughan, ON
02.2022 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.

Customer Service Representative

Punjab National Bank
Punjab
04.2019 - 04.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Diploma In Business General - Business

Niagara College
Toronto, ON
08.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook
  • Scheduling

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Service Representative

Loblaws Companies
10.2023 - Current

Forklift Supervisor and Material Lead

State Window Corporation
02.2022 - 06.2023

Customer Service Representative

Punjab National Bank
04.2019 - 04.2021

Diploma In Business General - Business

Niagara College
Manvinder Singh