Manu Varghese George

• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Troubleshot and maintained networking devices and infrastructure across enterprise.
• Monitored system logs for all company computers and devices to maximize uptime.
• Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
• Upgraded network software and hardware for optimized performance.
• Configured and installed wireless controllers, routers and switches.
• Resolved issues related to:
• Routing Protocols: RIP, IGRP, OSPF, EIGRP and BGP
• MPLS Technologies: Layer 2 VPN & Layer 3 IPVPN (worked on CE/PE/P Routers) & RD / RT & VRF Level knowledge & basic knowledge on Traffic Engineering
• Leased Line faults on SDH/Transmission Systems by performing Layer 1, Layer 2 – BERT tests for E1 / DS3 / STM1 / Ethernet Circuits

Accomplishments:

• Merit of being part of Global Network Operations
• Led IOS Upgrade Project on Cisco Routers & Switches
• Built new infrastructure inclusive of data centre, wan network and data supervised design, planning, risk assessment, implementation, and documentation of all IT infrastructure components
• Part of projects such as Migration of Data Canter from legacy to centralized, Configuration Clean-up & Standardization to meet the company security policy and Device Hardening of Cisco Routers & Switches driven by Systems Operations and other IT & Business Groups
• Supervised team of 18 Network Support Specialists for routine maintenance of 31 customers network across globe including more than 2000 sites and 4500 network devices
• Implemented more than 100 sites and migrated more than 200 sites from ADSL and ISDN to Metro Ethernet and MPLS

• Performed root cause analysis of reported issues to enact corrections.
• Served as primary point of contact for support relating to owned solutions and products.
• Documented faults and bugs for referral to development staff for use in updates.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks and managed over 30 customer calls per day.