Peter Nwali
Calgary
Summary
Committed and Innovative Network Analyst with proven experience in enhancing network security and performance. Skilled in troubleshooting and configuring Cisco and Aruba devices, I excel in creative problem-solving and communication. Successfully mitigated risks and improved user experience through effective network management and documentation, ensuring seamless operations across enterprise systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Specialist
Meridian Credit Union
09.2023 - Current
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Maintained thorough understanding of local area and wide area networking and components.
- Identified and immediately resolved issues with network devices.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Performed configuration and troubleshooting of Cisco & Aruba routing/switching platforms.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Upgraded network software and hardware for optimized performance.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Implemented and maintained firewalls, Cisco and Meraki series switches and security appliances.
- Configured and installed wireless controllers, routers and switches.
- Documented all server and network problems and other unusual events in detail.
Network Support Analyst
Medicine Hat College
11.2019 - 08.2023
- Responsible for managing and supporting a wired and wireless LAN/WAN of about 3,000 daily users using Cisco routers, Switches, Identity Services Engine, Firewalls (FMC) and WLC
- Identified network issues through proactive monitoring and implemented troubleshooting techniques to alleviate downtime and system failure.
- -Responsible for managing and supporting voice IP and digital network for about 500 staff at the college and implementing QoS mechanism.
- Led the move for the migration of Digital Phones to VoIP phones for ease of end user management and cost efficiency.
- Led the project for the Optimization of Wireless Network that improved coverage by up to 25 percent campus wide
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Gained extensive knowledge in data entry, analysis and reporting.
- Collaborated with cross-functional teams and vendors to maintain network uptime of over 99.9 percent and ensure service level agreements are met.
Education
Master of Science - Engineering Management
Latrobe University
Melbourne, Australia08-2017
Masters in Engineering - Telecommunications
University of Melbourne
Melbourne, Australia12-2015
Skills
- Network security management
- Network performance monitoring and testing
- Network configuration troubleshooting and support
- Network performance analysis
- Load balancing
- Creative Problem solving and end user support
- Technical documentation and reporting
- System maintenance scheduling and upgrades
- Network monitoring and Incident response
- Superb interpersonal and communication skills
- Analytical thinking and Innovative
- Wireless networking
Websites
Accomplishments
- Maintained 99.9% uptime through preventive maintenance and system improvement at Medicine Hat College.
- Provided Tier 1-3 network-monitoring services on multiple platforms while providing excellent customer service for more than 3000 users.
- Co-led the migration of the phone system to Microsoft Teams Telephony, which became the cornerstone voice system of communication used by over 2000 employees across 100 branches
- Led the project for the Optimization of Wireless Network that improved coverage by up to 25 percent campus wide
Languages
English
Native or Bilingual
Certification
- CCNA - Cisco Certified Network Associate - Nov 2017 - July 2026
- CCNP - Cisco Certified Network Professional - Security - July 2023 - July 2026
- CCNP - Cisco Certified Professional Enterprise - CCNP Enterprise October 2019 - July 2026
Timeline
Network Specialist
Meridian Credit Union
09.2023 - Current
Network Support Analyst
Medicine Hat College
11.2019 - 08.2023
Master of Science - Engineering Management
Latrobe University
Masters in Engineering - Telecommunications
University of Melbourne
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