Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manuella Kog

Calgary

Summary

Motivated individual seeking a dynamic work position that will let me express my outgoing personality and utilize my skills and knowledge in order to achieve organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Support (Full Time)

Government of Alberta
01.2025 - Current
  • Provided exceptional administrative support including managing correspondence and updating databases regularly.
  • Provided administrative support for efficient office operations, contributing to overall productivity improvements.
  • Handled administrative and data entry work for staff.
  • Supported organizational objectives by performing various administrative tasks as needed.
  • Booked in appointments for individuals who needed to come visit the centre
  • Forwarded phone calls to the right department
  • Supported with record management of any items or/and issues within the centre

Support Staff (Part Time)

Society for Autism Support and Services
07.2022 - 12.2024
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Collaborated with community workers to implement exciting social activity programs within facility.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.

Admissions Advisor (Full Time)

ABM College
01.2022 - 07.2022
  • Received incoming calls from potential students and provided detailed information about institution.
  • Thoroughly reviewed admissions applications, evaluated credentials, and interviewed potential students to approve students for enrollment.
  • Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
  • Processed admissions applications and transcript requests to facilitate student enrollment.

Sales Associate (Part Time)

Winners
08.2021 - 05.2022
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Offered product and service consultations and employed upselling techniques.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Server (Part Time)

The Canadian Brewhouse
02.2019 - 03.2020
  • Operated POS terminals to input orders, split bills and calculate totals..
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Provided timely checks on guest needs and brought requests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Server, Hostess (Part Time)

Olive Garden
04.2017 - 05.2019
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Bachelor of Arts - Sociology, Minor in Human Resources

Mount Royal University
06.2022

Skills

  • Superior Customer Service Skills
  • Excellent Communication Skills
  • Time Management
  • Proficient with Microsoft word, excel and diverse computer software
  • Can highly work under pressure
  • Team Player
  • Great organization skills
  • Critical thinking
  • Calm under pressure
  • Organization and time management
  • Decision-making

Certification

  • Certified CPR Level C and AED, St. Mark James - 2022

Timeline

Administrative Support (Full Time)

Government of Alberta
01.2025 - Current

Support Staff (Part Time)

Society for Autism Support and Services
07.2022 - 12.2024

Admissions Advisor (Full Time)

ABM College
01.2022 - 07.2022

Sales Associate (Part Time)

Winners
08.2021 - 05.2022

Server (Part Time)

The Canadian Brewhouse
02.2019 - 03.2020

Server, Hostess (Part Time)

Olive Garden
04.2017 - 05.2019

Bachelor of Arts - Sociology, Minor in Human Resources

Mount Royal University
Manuella Kog