Manuella Kog
Calgary
Summary
Motivated individual seeking a dynamic work position that will let me express my outgoing personality and utilize my skills and knowledge in order to achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Support (Full Time)
Government of Alberta
01.2025 - Current
- Provided exceptional administrative support including managing correspondence and updating databases regularly.
- Provided administrative support for efficient office operations, contributing to overall productivity improvements.
- Handled administrative and data entry work for staff.
- Supported organizational objectives by performing various administrative tasks as needed.
- Booked in appointments for individuals who needed to come visit the centre
- Forwarded phone calls to the right department
- Supported with record management of any items or/and issues within the centre
Support Staff (Part Time)
Society for Autism Support and Services
07.2022 - 12.2024
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
Admissions Advisor (Full Time)
ABM College
01.2022 - 07.2022
- Received incoming calls from potential students and provided detailed information about institution.
- Thoroughly reviewed admissions applications, evaluated credentials, and interviewed potential students to approve students for enrollment.
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
- Processed admissions applications and transcript requests to facilitate student enrollment.
Sales Associate (Part Time)
Winners
08.2021 - 05.2022
- Met merchandise processing standards and maintained organized and accessible work area.
- Offered product and service consultations and employed upselling techniques.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Server (Part Time)
The Canadian Brewhouse
02.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals..
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided timely checks on guest needs and brought requests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server, Hostess (Part Time)
Olive Garden
04.2017 - 05.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Arts - Sociology, Minor in Human Resources
Mount Royal University
06.2022
Skills
- Superior Customer Service Skills
- Excellent Communication Skills
- Time Management
- Proficient with Microsoft word, excel and diverse computer software
- Can highly work under pressure
- Team Player
- Great organization skills
- Critical thinking
- Calm under pressure
- Organization and time management
- Decision-making
Certification
- Certified CPR Level C and AED, St. Mark James - 2022
Timeline
Administrative Support (Full Time)
Government of Alberta
01.2025 - Current
Support Staff (Part Time)
Society for Autism Support and Services
07.2022 - 12.2024
Admissions Advisor (Full Time)
ABM College
01.2022 - 07.2022
Sales Associate (Part Time)
Winners
08.2021 - 05.2022
Server (Part Time)
The Canadian Brewhouse
02.2019 - 03.2020
Server, Hostess (Part Time)
Olive Garden
04.2017 - 05.2019
Bachelor of Arts - Sociology, Minor in Human Resources
Mount Royal University
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