Amanpreet Kaur
Brampton,ON
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Tactfully resolves issues, makes product recommendations, and delights clients to drive customer retention, satisfaction rates, and net promoter scores. Offering 5+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Custom Administrative
Highlight Motor Group
02.2022 - 09.2023
- Sort and verify accuracy of data before it is entered to HMRC including CPC codes, commodity codes, import and export licensing, EORI numbers
- Submit custom declarations using simplified summary and standard procedures
- Forwarding customs release messages to drivers, clients and their representatives
- Sending paperwork to brokers for border clearance and following up on them
- Dealing with queries on phone and by email.
- Preparing, organizing and storing information in paper and digital form
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate.
Assistant Manager
Tim Hortons, New Market
11.2021 - 07.2022
- Doing floor control by team leading skills and completing all required shift documentations
- Resolved problems/concerns effectively to satisfaction of all involved parties
- Retained high level of knowledge of company’s products and services to delivered information on complementary offering and increase cross-selling
- Maintaining high productivity by efficiently processing cash, credit, debit and voucher for customer
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Consistently exceed monthly sales goals by minimum of 10% by training FOH staff on upselling techniques
- Reviewed processing schedules and production orders concerning inventory requirement, staff requirement, work procedures and budget limitations
- Managed daily financial tasks such as invoices, reports, and weekly deposits
- Encourage fun work environment while motivating employees to meet work schedule
- Communicates daily basic operations and areas of focus to meet company goals
- Managed store email correspondence and responded to all inquiries from customer and higher management.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Mentored team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
Supervisor
Tim Hortons
10.2018 - 11.2021
- Effectively coordinated daily, operations, resulting in greater productivity and highest level of customer satisfactions
- Dealing with customer complaints and concerns achieving record 100% customer satisfaction rating
- Conduct daily pre-shift and weekly department meetings to ensure organization efficiency
- Ability to instruct, evaluate and supervise employees to ensure all primary and secondary duties completed.
- Train team members in job duties, sanitation and safety procedures
- Reduced cost by 8% through control on overtime, operational efficiencies and reduced waste.
Education
Canadian Investment Fund Course - Mutual Fund
IFSE Institute
11.2023
Mortage Agent Course 06/2022- 09/2022 I have Valid Mortage License -
Remic Institute
Computer Networking And Technical Support -
St. Lawrence College
Kingston, ON04.2018
Skills
- Superior customer service skills
- Revenue generation
- High level of Problem-Solving abilities
- Strong interpersonal skills and Building customer loyalty
- Ethical business practices
- Highly effective verbal and written Communication skills
- Extensive knowledge of market trends, economic conditions and regulatory environment
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Well Organized, with effective time-management skills
- Ability to work independently as self-motivated entrepreneur and quality sales skills
- Highly organized with proven ability to manage multiple priorities and deadlines
- Effective interface and develop working relationships with all levels of organization and External clients
- Prospect, identify and onboard new Investment plans to customers by using effective sales techniques, discovery, goals planning tools and resources
- Deepen investment relationships with customers by offering investment advice and consolidating assets
- Ensure proper handling of any issues/ complaints using customer Problem Resolution process
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Custom Administrative
Highlight Motor Group
02.2022 - 09.2023
Assistant Manager
Tim Hortons, New Market
11.2021 - 07.2022
Supervisor
Tim Hortons
10.2018 - 11.2021
Canadian Investment Fund Course - Mutual Fund
IFSE Institute
Mortage Agent Course 06/2022- 09/2022 I have Valid Mortage License -
Remic Institute
Computer Networking And Technical Support -
St. Lawrence College
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