Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Manuel Fernandez

Los Angeles

Summary

Skilled Guest Advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations.

Overview

8
8
years of professional experience

Work History

Guest Advocate

Target
Compton, CA
07.2021 - 06.2025
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Provided product knowledge to customers on the features and benefits of products.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Co Manager

Little Caesars Pizza
Los Angeles, CA
01.2017 - 01.2020
  • Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

No Degree - General Engineering

El Camino College
Torrance, CA

High School Diploma -

Mervyn M. Dymally High School
Los Angeles, CA
06-2016

Skills

  • Complaint Handling
  • Stress Tolerance
  • Guest Relations
  • Customer Service
  • Information Protection
  • Data Entry
  • Cash handling experience

Languages

English
Full Professional
Spanish
Professional

Education and Training

false,other,other

Timeline

Guest Advocate

Target
07.2021 - 06.2025

Co Manager

Little Caesars Pizza
01.2017 - 01.2020

High School Diploma -

Mervyn M. Dymally High School

No Degree - General Engineering

El Camino College
Manuel Fernandez