Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Sanchez

Fresno

Summary

Dedicated guest advocate skilled in enhancing customer satisfaction through effective communication and problem-solving. Proven track record in resolving inquiries and creating engaging shopping experiences. Enthusiastic professional with experience in guest advocacy and event planning. Excels in team collaboration and customer relationship management, consistently driving high guest satisfaction and successful event execution. Dynamic guest advocate with a strong focus on delivering exceptional service and resolving guest concerns. Known for fostering positive interactions and collaborating with teams to enhance overall guest experiences. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Skilled Guest Advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Well-rounded professional experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
Fresno
08.2023 - 09.2024
  • Greeted and assisted guests with friendly, knowledgeable service.
  • Resolved guest inquiries and concerns promptly and efficiently.
  • Maintained clean and organized merchandise displays for easy access.
  • Processed transactions accurately using POS systems.
  • Collaborated with team members to enhance guest experiences.
  • Educated guests about promotions and product features effectively.
  • Assisted in training new team members on service standards.
  • Monitored store environment to ensure safety and compliance standards were met.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Assisted other departments when needed to maintain efficient operations.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness standards throughout the store area.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Operated equipment such as scanners and scales to process transactions accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Processed online orders using point-of-sale systems.
  • Provided product knowledge to customers on the features and benefits of products.
  • Identified opportunities for improvement in operational processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Strengthened customer retention by offering discount options.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Mentored junior team members and managed employee relationships.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Excelled in exceeding daily credit card application goals.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Took special orders in person and over telephone, generating additional revenue every month.

Birthday Party Host

johns increedible pizza
Fresno
03.2021 - 04.2023
  • Planned engaging birthday party activities for children and families.
  • Coordinated with kitchen staff to ensure timely food preparation and service.
  • Set up decorations and themed party areas for each event.
  • Managed guest interactions to create a welcoming atmosphere.
  • Facilitated games and entertainment during birthday celebrations.
  • Trained new hosts on party procedures and customer service standards.
  • Maintained cleanliness and organization of the party spaces throughout events.
  • Assisted in resolving guest inquiries and concerns during parties.
  • Planned and organized party activities based on participant preferences and requests.
  • Provided food, beverages, and cake for all attendees.
  • Set up decorations, balloons, and other materials for the celebration.
  • Greeted guests and welcomed them to the birthday party.
  • Ensured a safe environment by monitoring children's behavior.
  • Explained and demonstrated games and activities to party participants.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Facilitated efficient clean-up of event space before departure.
  • Managed check-in process for parents or guardians of young guests.
  • Enforced rules regarding safety protocols during activities like face painting or swimming pool usage.
  • Kept track of supplies used during the course of the day to replenish stock if needed later on.
  • Facilitated and supervised birthday party games, prizes, gifts, and cake.
  • Created a fun atmosphere by playing age-appropriate music in the background.
  • Recorded special moments during the event with photographs or videos.
  • Collected payments from customers for any additional services requested.
  • Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.
  • Monitored sound levels to ensure compliance with local noise ordinances.
  • Maintained a friendly and professional attitude throughout the duration of the event.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Answered customers' questions about hours, seating, current wait time, and other information.
  • Answered telephone to provide dining information and take reservations.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Trained and supervised junior staff, delegating tasks to ensure efficient operation.
  • Implemented safety protocols to ensure a secure environment for all attendees.
  • Managed guest lists and invitations, tracking RSVPs for accurate headcounts.

Education

High School Diploma -

Central Learning Adult School Site
Fresno, CA
05-2022

Skills

  • Guest service
  • Point-of-sale systems
  • Product knowledge
  • Transaction processing
  • Safety compliance
  • Customer relationship management
  • Team collaboration
  • Inventory management
  • Conflict resolution
  • Employee training
  • Problem solving
  • Time management
  • Attention to detail
  • Effective communication
  • Complaint handling
  • Strong empathy
  • Guest relations
  • Exceptional communication
  • Stress tolerance
  • Guest orientation
  • Basic accounting
  • Guest accommodations
  • Flexible schedule
  • Loyalty promotion
  • Payment processing
  • Detail-oriented
  • Verbal and written communication
  • Customer service
  • Inventory monitoring
  • Emergency response
  • Product sales
  • First aid training
  • Cash handling experience
  • Food and beverage area setup
  • Written communication
  • De-escalation techniques
  • Complaint resolution
  • Store maintenance
  • POS systems and ordering platforms
  • Time management abilities
  • Tracking complaints
  • Professional phone voice
  • Billing procedures

Timeline

Guest Advocate

Target
08.2023 - 09.2024

Birthday Party Host

johns increedible pizza
03.2021 - 04.2023

High School Diploma -

Central Learning Adult School Site
Alyssa Sanchez