Mantej Singh
Brampton,ON
Summary
Proven Operations and Dispatch Coordinator with a track record of enhancing customer satisfaction and streamlining operations at Ryder Logistics. Skilled in Logistics Management and adept at fostering client relationships, I excel in high-pressure conflict resolution and operational optimization, significantly boosting productivity through effective communication and software proficiency, including SAP and Microsoft Office.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
DC Freight Haulers Inc.
02.2021 - Current
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Operations Coordinator
Ryder Logistics
03.2018 - 01.2021
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
Skills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- AS400
- JDA JDE
- SAP
- ERP
- Red Prairie
- Data Entry
- Customer Service
- Work Crew Dispatch
- Service Coordination
- Microsoft Office
- Quality Control
- CRM Software
Certification
- MHE Operator
- Commercial Driving License (AZ)
Timeline
Dispatch Coordinator
DC Freight Haulers Inc.
02.2021 - Current
Operations Coordinator
Ryder Logistics
03.2018 - 01.2021
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