MANSUR AHMED
Richmond,BC
Summary
A creative, self-motivated professional web designer (in training), Customer Service Representative bringing top-notch skills in oral and written communication. active listening and analytical problem-solving skills..
A team player, able to juggle multiple projects, meet deadlines, communicate clearly with coworkers and clients, and work with minimum supervision. Detail orientated, a quick learner, and a true believer in the importance of good customer experience and it's importance in sales (retail) a fast paced moving environment
Overview
7
7
years of professional experience
Work History
Customer service rep
Red Maples Virtual Solution Inc
01.2023 - Current
- Identify and analyze customer issues, working to find appropriate and timely solutions
- Provide prompt and accurate information to address customer concerns, troubleshoot problems, and offer solutions.
Sales Associate
Celio NG, Abuja
01.2021 - 01.2023
- Collaborated with the marketing team to create and implement effective sales campaigns
- Presented product and service offerings to clients, addressing their specific needs and pain points
Sales Associate
Essenza Nig, Abuja
01.2020 - 01.2021
- Worked to meet and exceed sales goals time and time again
- Developed wonderful client relationships that resulted in a high rate of client return
- Handled a variety of in-store tasks, utilizing my multitasking skills to achieve productivity.
Frontliner /Waiter
Blu Atlantic Hotel
03.2018 - 10.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Sales Representative
Addide Store
01.2017 - 01.2018
- Participated in regular team meetings to discuss updates, challenges, and improvements
- Monitored and maintained inventory levels, promptly restocking shelves to meet customer demand.
Education
Bachelor of Science - Mechanical Engineering
FEDERAL UNIVERSITY OF AGRICULTURE, ABEOKUTA
OGUN STATE, NIGERIA04.2019
Skills
- Fluent In HTML, CSS, JavaScript
- Multi-tasking strength
- Adept in Graphic Design and Typography
- Ability to pay attention to the details
- Excellent time management skills
- Good customer service, organization and and Communication skills
- Effective customer service
- Excellent customer service
- Stocking and replenishing
- Efficient nature
- Organizational strengths
Timeline
Customer service rep
Red Maples Virtual Solution Inc
01.2023 - Current
Sales Associate
Celio NG, Abuja
01.2021 - 01.2023
Sales Associate
Essenza Nig, Abuja
01.2020 - 01.2021
Frontliner /Waiter
Blu Atlantic Hotel
03.2018 - 10.2019
Sales Representative
Addide Store
01.2017 - 01.2018
Bachelor of Science - Mechanical Engineering
FEDERAL UNIVERSITY OF AGRICULTURE, ABEOKUTA