Andrew Abu
Waterloo,ON
Overview
5
5
years of professional experience
Work History
Customer Service Rep & Ride Attendant
Santas Village Azoosment Park
Bracebridge, ON
05.2025 - 09.2025
- Utilized ride management systems and digital ticketing software to streamline operations and boost guest experience.
- Resolved customer concerns efficiently through strong communication, tech tools, and real-time problem-solving.
- Collaborated with cross-functional teams to enhance workflows, enabling smoother park-wide coordination.
- Maintained detailed digital ride logs and service reports, ensuring accuracy for safety audits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Support Assistant
Zenith Bank
Nigeria
06.2023 - 05.2024
- Provided administrative support to bank management and staff in daily operations, ensuring smooth office functioning.
- Assisted in maintaining organized filing systems, ensuring all client and transaction records were up to date.
- Supported the preparation of reports and documentation for internal and external meetings.
- Managed about 80 incoming calls, emails, and faxes daily from customers.
- Supported the audit team in compiling and organizing records for periodic reviews.
- Assisted with daily banking operations, including transaction processing and data entry into the bank’s systems.
Hotel Supervisor and ICT Department Supervisor
Country Home Hotel
Nigeria
01.2021 - 01.2023
- - Supervised daily operations to maintain high service standards and customer satisfaction
- - Managed staff schedules, coordinated team efforts, and ensured inventory control
- - Successfully oversaw projects supporting the digital and operational infrastructure of multiple hotels
- - Recognized for enhancing team efficiency and overall guest experience
Education
Bachelor of Science - Computer Science
Wilfrid Laurier University
Waterloo, Ontario, Canada08.2027
High School Diploma -
Baptist High School, Jos
NIGERIA 06-2021
Skills
- Proficient in Java, Python, HTML, JavaScript, CSS, GitHub, Microsoft office, AutoCAD, Mat lab
- Skilled in data management and analysis for informed decision-making
- Effective team leader with experience guiding groups
- Experienced in documentation and reporting for accuracy and clarity
- Capable of managing daily operations efficiently
- Strong communication and organizational abilities Knowledgeable in digital infrastructure setup and maintenance
Timeline
Customer Service Rep & Ride Attendant
Santas Village Azoosment Park
05.2025 - 09.2025
Administrative Support Assistant
Zenith Bank
06.2023 - 05.2024
Hotel Supervisor and ICT Department Supervisor
Country Home Hotel
01.2021 - 01.2023
Bachelor of Science - Computer Science
Wilfrid Laurier University
High School Diploma -
Baptist High School, Jos