Overview
Work History
Education
Skills
Timeline
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Andrew Abu

Waterloo,ON

Overview

5
5
years of professional experience

Work History

Customer Service Rep & Ride Attendant

Santas Village Azoosment Park
05.2025 - 09.2025
  • Utilized ride management systems and digital ticketing software to streamline operations and boost guest experience.
  • Resolved customer concerns efficiently through strong communication, tech tools, and real-time problem-solving.
  • Collaborated with cross-functional teams to enhance workflows, enabling smoother park-wide coordination.
  • Maintained detailed digital ride logs and service reports, ensuring accuracy for safety audits.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Administrative Support Assistant

Zenith Bank
06.2023 - 05.2024
  • Provided administrative support to bank management and staff in daily operations, ensuring smooth office functioning.
  • Assisted in maintaining organized filing systems, ensuring all client and transaction records were up to date.
  • Supported the preparation of reports and documentation for internal and external meetings.
  • Managed about 80 incoming calls, emails, and faxes daily from customers.
  • Supported the audit team in compiling and organizing records for periodic reviews.
  • Assisted with daily banking operations, including transaction processing and data entry into the bank’s systems.

Hotel Supervisor and ICT Department Supervisor

Country Home Hotel
01.2021 - 01.2023
  • - Supervised daily operations to maintain high service standards and customer satisfaction
  • - Managed staff schedules, coordinated team efforts, and ensured inventory control
  • - Successfully oversaw projects supporting the digital and operational infrastructure of multiple hotels
  • - Recognized for enhancing team efficiency and overall guest experience

Education

Bachelor of Science - Computer Science

Wilfrid Laurier University
Waterloo, Ontario, Canada
08.2027

High School Diploma -

Baptist High School, Jos
NIGERIA
06-2021

Skills

  • Proficient in Java, Python, HTML, JavaScript, CSS, GitHub, Microsoft office, AutoCAD, Mat lab
  • Skilled in data management and analysis for informed decision-making
  • Effective team leader with experience guiding groups
  • Experienced in documentation and reporting for accuracy and clarity
  • Capable of managing daily operations efficiently
  • Strong communication and organizational abilities Knowledgeable in digital infrastructure setup and maintenance

Timeline

Customer Service Rep & Ride Attendant

Santas Village Azoosment Park
05.2025 - 09.2025

Administrative Support Assistant

Zenith Bank
06.2023 - 05.2024

Hotel Supervisor and ICT Department Supervisor

Country Home Hotel
01.2021 - 01.2023

Bachelor of Science - Computer Science

Wilfrid Laurier University

High School Diploma -

Baptist High School, Jos

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