Mansoor Mahjoob
Richmond Hill,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Kitchen Helper and Cashier
Philthy Philly Cheese Steak And Poutinerie
10.2023 - Current
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Portion and wrap foods
- Take clients orders and make recommendations
- Followed recipes and chef instructions to prepare food correctly.
Call Center Customer Service Representative
Gakhar Telemarketing
05.2022 - 08.2023
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
M.D. - General Surgery
Kabul University of Medical Sciences
Kabul,Afghanistan03.2003
Skills
- Upselling and Cross Selling
- Customer Database Maintenance
- Documentation and Reporting
- Email and Telephone Etiquette
- Data Accuracy
- Maintains Confidentiality
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Kitchen Helper and Cashier
Philthy Philly Cheese Steak And Poutinerie
10.2023 - Current
Call Center Customer Service Representative
Gakhar Telemarketing
05.2022 - 08.2023
M.D. - General Surgery
Kabul University of Medical Sciences
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