Vansh Soni
Toronto,ON
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
F.O.H Associates/ Kitchen Helper/ Customer Support Executive - Part-Time
6ixty Wings
Toronto, Ontario
07.2024 - Current
- Provided positive and friendly service to customers by serving food and beverages.
- Provided valuable information for optimal food and beverage choices.
- Effectively presents choices promptly and efficiently.
- Maintains dining ambiance with an enthusiastic attitude.
- Reconfigured dining area and tables to cater to larger groups and ensure readiness for special events.
- Performing opening and closing duties.
- Taking orders via phone and handling P.O.S.
- Collaborating with the kitchen staff for prompt and correct delivery of orders.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to multitask and to cater to multiple groups at one time.
- Delivering exceptional customer service throughout dining experiences.
- Replaced garbage bags and performed mopping and sweeping in dining and washroom areas.
- Executed assigned tasks from Manager on Duty.
- Consistently maintained prompt and regular attendance on assigned shifts
Customer Support Executive/ Food Sales Representative - Part-Time
Rogers Center
Toronto, Ontario
02.2024 - Current
- Organized and managed a variety of events, meetings, and parties with a focus on catering services
- Prepared and sold ready-to-eat food to enthusiastic fans
- Sold various products to individuals, businesses, and retailers in a highly effective and customer-centric manner
- Cold-called 1000+ potential clients daily, with a closing rate of 10% to 20%Managed day-to-day sales
- Ensured exceptional customer service delivery in fast-paced, high-volume environments.
- Managed currency and credit transactions with agility and precision
- Cross-trained and coordinated with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed.
Accounts & Audit Department – Full-Time
Parag Soni & CO Charted Accountant firm
Ahmedabad, Gujarat
01.2021 - 08.2023
- Manage accounting activities to ensure compliance with accounting principles and policies.
- Adept at working with different accounting software applications.
- Perform monthly bank and account reconciliation to ensure 100% accuracy of company and bank records.
- Managed junior-level internal audits.
- Strong background in communicating with clients.
- Managed tax statements, journal entries, and accounts payable and receivable efficiently.
- Collaborated with other departments to streamline workflows.
- Managed and kept address book up to date for provider and client contacts.
- Processed invoices, incoming payments, and billing receipts using Microsoft Excel, Tally ERP applications.
Education
Post-Degree Certificate - Accounting And Finance
York University
Toronto, ONSkills
- Strong communication skills
- Outstanding customer service
- High-pressure work environment
- Proficient in Microsoft Office
- Proficient in Retail Software
- Handling large amounts of cash flow
- Quick learner
- Willingness to learn
- Proficient in cross-selling &upselling
- Good eye for things
- Smart serve certification
Timeline
F.O.H Associates/ Kitchen Helper/ Customer Support Executive - Part-Time
6ixty Wings
07.2024 - Current
Customer Support Executive/ Food Sales Representative - Part-Time
Rogers Center
02.2024 - Current
Accounts & Audit Department – Full-Time
Parag Soni & CO Charted Accountant firm
01.2021 - 08.2023
Post-Degree Certificate - Accounting And Finance
York University
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