Mansi Salhotra
Calgary,Canada
Summary
Results-driven individual with over two years of industry experience and a track record of providing excellent customer service. Capable of managing complex claims and addressing customer issues in a timely and efficient manner. Has great communication and problem-solving skills, as well as a keen eye for detail. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative I, Auto
Co-operators
Calgary, Alberta
02.2024 - Current
- Assisted Policyholders and claimants with the claim processing.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Verified details with policyholders and requested additional information.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Implemented cost-saving measures without compromising on the quality of service or claim outcomes.
Claims Client Service Representative
Cooperators
Calgary, Canada
10.2022 - 02.2024
- Provided excellent customer service by responding promptly and accurately to inquiries from policyholders, claimants, providers, and other internal departments
- Document all relevant details pertaining to each claim according to established protocols
- Utilized excellent communication skills when interacting with colleagues, customers, vendors via phone or email correspondence
- Assisted with training new staff members on proper procedures for claim processing
- Successfully resolved escalated claims to ensure customer satisfaction
- Provided advice and assistance to customers regarding their claims
Call Center Customer Service Representative
Concentrix
Riverview, Canada
09.2020 - 02.2022
- Provided accurate and appropriate information in response to customer inquiries
- Utilized active listening techniques to identify customer needs and provide appropriate solutions or services
- Applied knowledge of products and services offered to provide customized solutions that meet customers' needs
- Collaborated closely with other departments to ensure proper resolution of customer issues
- Continuously improved technical knowledge related to products and services provided by the organization
Gas Station Attendant
Esso & Circle K
Toronto, Canada
04.2019 - 07.2020
- Provided exceptional customer service by greeting customers, answering their questions, and offering assistance
- Inspected vehicles entering the premises for any suspicious activity or objects
- Completed routine cleaning and upkeep of fuel station
- Verified age of customers purchasing alcohol or cigarettes
- Dispensed lottery tickets according to established procedures
- Collected payments from customers, making change or charging purchases to credit cards
- Maintained inventory of all saleable items
Cashier
Hasty Market & Mr. Sub
Toronto, Canada
10.2018 - 04.2019
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Proficient in managing both side customers
Crew Team Member
Tim Hortons
Toronto, Canada
10.2017 - 08.2018
- Placed orders into POS systems and handled cash and credit transactions
- Maintained cleanliness of store premises at all times through proper sanitation practices
- Completed all store opening and closing procedures
- Worked at different stations to provide optimal coverage
Education
Computer Networking and Technical Support - Computer Information Systems
St. Lawrence College
Scarborough06.2019
Skills
- Customer Experience
- Service Quality
- Active Learning
- Efficient and Detail oriented
- Upbeat and Positive Personality
- Policy and Procedure Explanations
Certification
Pursuing CIP
References
References available upon request
Languages
- English, Fluent
- Hindi, Fluent
- Punjabi, Fluent
Timeline
Claims Representative I, Auto
Co-operators
02.2024 - Current
Claims Client Service Representative
Cooperators
10.2022 - 02.2024
Call Center Customer Service Representative
Concentrix
09.2020 - 02.2022
Gas Station Attendant
Esso & Circle K
04.2019 - 07.2020
Cashier
Hasty Market & Mr. Sub
10.2018 - 04.2019
Crew Team Member
Tim Hortons
10.2017 - 08.2018
Pursuing CIP
Computer Networking and Technical Support - Computer Information Systems
St. Lawrence College
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