Manroop Pannu
Shelburne,ON
Summary
Diligent and results-driven IT specialist, adept at navigating complex technical landscapes with precision and efficiency. Possesses a keen eye for detail and a proven track record of successfully managing concurrent projects with exceptional organizational acumen. Actively pursuing opportunities to contribute expertise and innovation within the dynamic realm of technology.
Overview
7
7
years of professional experience
Work History
Pharmacy Software Technical Specialist - Client Services
TELUS Health Pharmacy Solutions
06.2022 - Current
- Provided efficient and timely support for pharmacy software issues, including concerns regarding insurance/billing, pricing strategy setup, and workflow process streamlining
- Assisted with troubleshooting cloud services, including servers, storage, databases, networking, and software analytics
- Utilized working knowledge of Microsoft SQL for database management, data storage, retrieval, analysis, reporting, and integration services
- Managed, resolved, and/or escalated all incoming correspondence and tickets while maintaining the highest level of professionalism and service
- Assessed the severity of issues and prioritized resolution or further escalation to appropriate departments
- Provided excellent follow-up service with clients, exceeding expectations and demonstrating all pillars of stellar client service
- Documented risk management issues and outlined mitigation actions
- Collaborated with quality analysts and software developers to transform client requirements into turnkey solutions.
Pharmacy Assistant
Pharmachoice Canada - Main St Pharmacy
11.2018 - Current
- Input prescription orders and managed third-party billing
- Displayed high proficiency with Fillware and Kroll software
- Supported operations with filing, copying, and faxing
- Completed and filed documentation for insurance, store, and liability purposes
- Catalogued orders and invoices from pharmaceutical companies
- Greeted customers and responded to questions with friendly, knowledgeable assistance
- Organized client information into correct profiles while maintaining confidentiality.
Office Admin
Neetu Virk Professional Law Corporation
11.2016 - 09.2018
- Performed general office duties such as filing, answering telephones, and handling routine correspondence
- Scheduled and made appointments
- Provided excellent customer service to new and returning clients
- Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials
- Prepared and distributed invoices to bill clients or pay account expenses
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Reconciled or noted and reported discrepancies found in records.
Education
Bachelor of Science in Biology -
Toronto Metropolitan University
Toronto, ONBachelor of Science - Health Studies -
Athabasca University
12.2024
Skills
- Technical Support Knowledge
- Quality Assurance Testing
- User Training Expertise
- Information Security
- Network Configuration
- Knowledge of electronic billing practices to third party insurers
- Regulatory Compliance
- Workflow Optimization
- Pharmacy and Customer Records Management
Timeline
Pharmacy Software Technical Specialist - Client Services
TELUS Health Pharmacy Solutions
06.2022 - Current
Pharmacy Assistant
Pharmachoice Canada - Main St Pharmacy
11.2018 - Current
Office Admin
Neetu Virk Professional Law Corporation
11.2016 - 09.2018
Bachelor of Science in Biology -
Toronto Metropolitan University
Bachelor of Science - Health Studies -
Athabasca University
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