Manpreet Singh Bhullar
Calgary
Summary
Enthusiastic and well-organized Dispatch Manager with solid background in scheduling, customer service, and problem solving and managing daily office functions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Dispatch/ Office Manager
WP TRANSPORT AB LTD
01.2020 - 05.2024
- Responsible for handling 40 Trucks (Highway and Local), Directly responsible for working with customers and carriers, including handling all incoming calls and coordinating directly with drivers, carriers and clients Amazon, Kruger, Walmart, Ch Robinson, Vita Foam
- Responding to and handling issues as they arise while providing excellent customer support, such as customs delays and troubleshooting as necessary
- Effectively negotiate rates with carriers and customers to achieve gross margin targets
- Perform all Track and Trace duties, which includes proactive follow-up with carriers to monitor and track drivers for on-time pick-up and delivery
- Supporting RFQ’s, collecting rates and/or updating carrier lists/SOPs as required).
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
Dispatcher
Bullet Express
07.2019 - 12.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Class 1 Driver
Gunav Enterprises .Inc
07.2018 - 06.2019
- Improved customer satisfaction by ensuring timely and safe deliveries of goods.
- Coordinated with fellow drivers during long-haul trips to share responsibilities such as driving shifts and rest breaks.
- Ensured optimal vehicle performance through regular inspections, maintenance, and repairs.
- Assisted sales teams by providing accurate information regarding expected arrival times at customer locations.
- Utilized GPS navigation systems effectively for seamless route planning.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Customer Service/ Dispatch
MAJHA TRANSPORT
11.2016 - 06.2018
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
Master’s in I.T -
LPU PROFESSIONAL UNIVERSITY
PUNJAB, INDIA06.2011
Skills
- Samsara Expert
- Microsoft office
- Excel
- Teamwork
- Organizational Communications
- Problem Resolutions
- Phones
- Multi-task
- Self-starter
- Customer Service
- Excellent multi-tasking ability
- Clear oral/written communication
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Professional Working
Citizenship
Canadian
Timeline
Dispatch/ Office Manager
WP TRANSPORT AB LTD
01.2020 - 05.2024
Dispatcher
Bullet Express
07.2019 - 12.2019
Class 1 Driver
Gunav Enterprises .Inc
07.2018 - 06.2019
Customer Service/ Dispatch
MAJHA TRANSPORT
11.2016 - 06.2018
Master’s in I.T -
LPU PROFESSIONAL UNIVERSITY
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