MANPREET SINGH
Gibsons
Summary
Experienced with providing strategic technology guidance to enhance business processes and drive innovation. Utilizes strong client relationship skills to ensure successful technology adoption. Knowledge of emerging technologies and their application in various industries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tech Specialist
London Drug
10.2024 - Current
- Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.
- Established effective communication channels between technical teams and non-technical stakeholders to ensure project success.
- Saved clients time and resources by recommending suitable hardware and software upgrades.
Escalation Supervisor
Bell Mobility
08.2023 - Current
- Safeguarded the company''s reputation by maintaining a high level of professionalism and integrity in all interactions with customers, colleagues, and external partners.
- Maintained accurate records of all escalations, tracking trends and identifying areas for improvement.
- Reduced response times for escalation cases by implementing efficient processes and protocols.
- Minimized future escalations by proactively identifying potential problem areas and implementing preventive measures.
STORE CLERK
Shell Canada
09.2021 - 08.2023
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Provided ongoing training to address staff needs.
Education
Secondary School - 12th Grade Medical
Royal Convent School
01.2020
Associates of Arts - Political Science
Columbia College
01.2023
Early Childhood Education And Care
Coastal College of BC
05-2025
Skills
- Supervising Experience
- Management
- Strategic Planning
- Interviewing
- Microsoft Office
- Applied Behavior Analysis
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Consultative Sales
- Retail Marketing
- Administrative Support
- Critical Thinking
- Microsoft Office expertise
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
Early Childhood Education Assistant - Certification
Timeline
Tech Specialist
London Drug
10.2024 - Current
Escalation Supervisor
Bell Mobility
08.2023 - Current
STORE CLERK
Shell Canada
09.2021 - 08.2023
Associates of Arts - Political Science
Columbia College
Secondary School - 12th Grade Medical
Royal Convent School
Early Childhood Education And Care
Coastal College of BC
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