Pema T Wangchuk

• Demonstrated leadership abilities by assisting in training new sales associates, providing guidance on product knowledge, and leading team meetings in he electronics department.
• Developed comprehensive understanding of electronic products, including specifications, features, and functionalities, enabling effective communication with customers and colleagues.
• Consistently delivered exceptional customer service in a fast-paced environment, resolving inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
• Assisted in inventory management tasks such as restocking shelves, auditing and organizing merchandise displays to ensure optimal product availability and presentation.
• Mentored junior team members by providing guidance on best practices and professional development opportunities.

• Helped senior managers run smooth operations by independently handling day-to-day requirements.
• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
• Maintained operational performance with skillful execution of opening and closing procedures.
• Resolved customer complaints or issues in timely manner.
• Assisted with hiring, training, and evaluating new staff members.

• Prepared and distributed flight briefing packages for pilots.
• Maintained accurate records of all dispatched flights, including departure times, routes, fuel consumption, and crew information.
• Kept current and accurate flight logs, air crew records, and flight operations documentation.

• Enforced important rules and monitored customer behavior to protect guests.
• Maintained knowledge of facility services and facts to create engaging and interactive tours.
• Engaged guests with lively and informative talks covering local sites and events.
• Collaborated with other tour guides to exchange knowledge and improve overall tour quality.