Manpreet Singh
Windsor,ON
Summary
Seeking a position in a professionally challenging environment that meets my competencies, capabilities, skills, education and experience and provides opportunities for growth Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bill Gosling
01.2021 - Current
- Manage inbound and outbound calls from customers regarding loan applications
- Obtain and evaluate information and documents for authenticity and accuracy
- Utilize multiple systems to capture customer interactions with precise notation
- Strive to resolve the customer's request in one call while creating an exceptional experience for the customer.
Customer Service Representative
Reliance Retail
02.2020 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Famous Pacific Shipping
07.2017 - 02.2020
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Collaborated across departments to resolve customer-related issues.
Education
Advance Diploma - IT Network Security
Canadore College of Applied Arts And Technology
North Bay, ON08.2022
Level 6 Diploma - Software Engineering
ATC VISION COLLEGE
New Zealand07.2018
Level 5 Diploma - Information Systems Business Analysis
Northtech College
New Zealand08.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Microsoft Office Suite
- Microsoft PowerPoint
Qualifications Achievements
- Diploma in Computer System Networking Technician, Canadore College, Canada, 2022
- Level 6 Diploma in Software Engineering, ATC Vision College, New Zealand, 2018
- Level 5 Diploma in Information system, Northland Polytechnique College, New Zealand, 2017
- Higher Secondary Education, Central Board of Secondary Education, 2015
- Secondary Education, Punjab School Education Board, 2013
Languages
English
Full Professional
Certification
- [Digital Marketing], [Quibus] - [6 Months]
Timeline
Customer Service Representative
Bill Gosling
01.2021 - Current
Customer Service Representative
Reliance Retail
02.2020 - 12.2021
Customer Service Representative
Famous Pacific Shipping
07.2017 - 02.2020
Advance Diploma - IT Network Security
Canadore College of Applied Arts And Technology
Level 6 Diploma - Software Engineering
ATC VISION COLLEGE
Level 5 Diploma - Information Systems Business Analysis
Northtech College
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