Manpreet Nagra
Calgary,AB
Summary
Dynamic manager with a proven track record at Apex Sky Medical Clinic, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and streamlined operations, achieving reduced call handling times. Skilled in staff training and development, fostering a motivated workforce dedicated to excellence.
Overview
14
14
years of professional experience
Work History
Manager
Apex Sky Medical Clinic
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed and maintained relationships with customers and suppliers through account development.
Medical Office Assistant
Apex Medical Clinic
Calgary, Alberta
03.2015 - 04.2024
- Maintained professionalism and composure during high call volume periods.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Esthetician
He and She Spa
01.2015 - 03.2015
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Enforced stringent hygiene standards to guarantee a safe and clean workspace for staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Warehouse Worker
Target Logistics
10.2013 - 02.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Tim Hotons
Airdrie, Alberta
03.2011 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School - Arts
Saint Soldier College
India Punjab03.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Shift scheduling
- Clear communication
- Safety procedures
Languages
English
Professional Working
Punjabi
Full Professional
Timeline
Manager
Apex Sky Medical Clinic
05.2024 - Current
Medical Office Assistant
Apex Medical Clinic
03.2015 - 04.2024
Esthetician
He and She Spa
01.2015 - 03.2015
Warehouse Worker
Target Logistics
10.2013 - 02.2014
Customer Service Representative
Tim Hotons
03.2011 - 12.2011
High School - Arts
Saint Soldier College
Similar Profiles
Uchechukwu Gift OkparaUchechukwu Gift Okpara
Family Medicine Physician at Apex Sky Medical ClinicFamily Medicine Physician at Apex Sky Medical Clinic
Navneet KaurNavneet Kaur
Call Centre Representative at Apex Sky Medical Clinic Inc.Call Centre Representative at Apex Sky Medical Clinic Inc.
Racheal WishonRacheal Wishon
Receptionist/MA at Apex Family Medical ClinicReceptionist/MA at Apex Family Medical Clinic