Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Manpreet

Surrey

Summary

Proven Customer Service Representative and Sales Associate with a knack for conflict resolution and adaptability, adept in MS Word and Excel. Excelled in boosting customer retention through innovative solutions, enhancing team productivity by over 20%. Prioritizes customer satisfaction and efficient problem-solving, showcasing a strong record in training development and customer engagement.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

10.2024 - 01.2025
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.

Sales Associate

01.2024 - 09.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions and escalated major issues
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Master of Arts - Business And Administration

Trinity Western University
Langley, None
02-2027

Bachelor of Arts - Education Administration

Panjab University
INDIA
05-2023

Skills

  • MS Word
  • Scheduling
  • Complaint resolution
  • Training development aptitude
  • Ms Excel
  • MS Powerpoint
  • Time management
  • Conflict resolution
  • Adaptability and flexibility
  • Customer service
  • Recordkeeping strengths
  • Punctuality and reliability
  • Task prioritization

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

10.2024 - 01.2025

Sales Associate

01.2024 - 09.2024

Master of Arts - Business And Administration

Trinity Western University

Bachelor of Arts - Education Administration

Panjab University

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Manpreet Manpreet