Manpreet Kaur
Bakersfield
Summary
Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Dispatcher
Nirvair Truck lines. Inc
Bakersfield
01.2024 - Current
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Received and dispatched calls for emergency services.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Scheduled loads according to priority and available equipment.
Appointment Scheduler
Star Beauty
Bakersfield
05.2018 - 12.2023
- Performed follow up calls to confirm scheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Assisted in scheduling, rescheduling, and canceling appointments for clients.
Store Manager
SUBWAY®Restaurants
Bakersfield
10.2014 - 11.2017
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
Cashier
7/11
Bakersfield
04.2013 - 09.2014
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Bakersfield Adult School
Bakersfield, CASome College (No Degree) - Nursing
Bakersfield College
Bakersfield, CASkills
- Call dispatching
- Verbal and written communication
- Data entry accuracy
- Customer complaint resolution
- Appointment scheduling
- Inventory management
- Problem solving
- Effective communication
- Team collaboration
- Customer relationship management
Timeline
Dispatcher
Nirvair Truck lines. Inc
01.2024 - Current
Appointment Scheduler
Star Beauty
05.2018 - 12.2023
Store Manager
SUBWAY®Restaurants
10.2014 - 11.2017
Cashier
7/11
04.2013 - 09.2014
Bakersfield Adult School
Some College (No Degree) - Nursing
Bakersfield College