Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY FLORES

Los Angeles

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

9
9
years of professional experience

Work History

Dispatcher

ECAMSECURE
Long Beach
11.2020 - Current
  • Greeted callers in a friendly and courteous manner.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided customer service support, answered questions, and responded to inquiries in a professional manner.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Followed up with callers after resolution of event and incident to ensure satisfaction with service provided.
  • Dispatched police officers to respond to various types of incidents.
  • Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
  • Interpreted maps and directions for responding units when necessary.
  • Verified alarm signals with callers to ensure accuracy of information provided.
  • Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
  • Sounded alarms and alerted in-house staff of equipment malfunctions and other irregular situations manageable without assistance from emergency response teams.
  • Prepared written reports regarding incident details and actions taken by responders.

Cashier

Gordo hibachi
Los Angeles
07.2020 - 02.2021
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Counted and balanced cashier drawers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Transportation Dispatcher

Medtrans transportation
Los Angeles
03.2020 - 06.2020
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
  • Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
  • Ensured that all dispatch requests were handled promptly and efficiently.
  • Assisted callers by providing pre-arrival instructions until help arrived at scene.
  • Coordinated dispatchers schedules to ensure no calls were missed.
  • Scheduled routine service calls to ensure all dispatch equipment was well maintained.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Dispatcher

Platinum Security
West Los Angeles
07.2018 - 01.2020
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Participated in team meetings discussing changes in procedures or processes.
  • Prepared daily work and run schedules.
  • Investigated and resolved customer and vendor issues to retain business.
  • Received and dispatched calls for emergency services.
  • Maintained logs of all incoming calls and assigned tasks.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Barista

Starbucks
South Gate
05.2018 - 07.2018
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Supervisor

Coffee Bean & Tea Leaf
Downey
07.2016 - 05.2018
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Assessed company operations for compliance with safety standards.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained positive working relationship with fellow staff and management.
  • Complied with company policies, objectives and communication goals.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Education

High School Diploma -

South Gate High School
South Gate
06-2016

Skills

  • Call dispatching
  • Emergency response
  • Real-time tracking
  • Data entry
  • Record keeping
  • Customer service
  • Incident reporting
  • Communication skills
  • Shift coordination
  • Radio communication
  • Dispatching procedures
  • Team building
  • Active listening
  • Written communication
  • Multitasking Abilities
  • Microsoft office
  • Reporting skills
  • Prioritization

Timeline

Dispatcher

ECAMSECURE
11.2020 - Current

Cashier

Gordo hibachi
07.2020 - 02.2021

Transportation Dispatcher

Medtrans transportation
03.2020 - 06.2020

Dispatcher

Platinum Security
07.2018 - 01.2020

Barista

Starbucks
05.2018 - 07.2018

Supervisor

Coffee Bean & Tea Leaf
07.2016 - 05.2018

High School Diploma -

South Gate High School

Similar Profiles

CREATE PROFILE
ASHLEY FLORES