MANPREET KAUR
Personal Support Worker
Brampton,Ontario
Summary
Developed range of skills in hands-on, supportive care environment, looking to transition into new field. Demonstrated ability to provide compassionate care and effective communication in high-stress situations. Eager to leverage these transferable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Personal Support Worker Student
Sage Care Dementia Home
06.2025 - 08.2025
- Assisted with activities of daily living (ADLs) like bathing, dressing, and grooming.
- Provided companionship and emotional support to residents with dementia.
- Monitored and reported changes in residents' physical and cognitive conditions.
- Supported residents with mealtime assistance, including feeding and hydration.
- Engaged residents in recreational activities and social interactions.
- Maintained a safe and clean environment for residents.
- Assisted with medication reminders and administration (under supervision).
- Communicated effectively with residents, families, and other care team members.
- Documented resident care and observations.
Customer Service Representative (CSR)
Intelcom Dragonfly Shipping Company
10.2024 - Current
- Collaborate cross-functionally with operations and B2B teams to process StraightShip and Amazon parcels, implementing delivery schedules and optimizing routes for multiple shipping stations, resulting in handling 10K+ packages monthly.
- Utilize Warehouse Management Systems (WMS) such as Progression to manage over 200 packages daily, ensuring efficient identification and resolution of misdirected or damaged shipments.
- Prepared and reviewed shipping documents, such as bills of lading (BOL) and invoices, for accuracy and compliance.
- Communicate with over 100 customers daily via phone and email, confirming parcel details and addressing inquiries, achieving a 98% customer satisfaction rate.
- Monitor and analyze delivery trends to improve operational efficiency and propose process enhancements.
- Train new team members on company protocols, WMS tools, and customer service best practices.
Material Handler
Intelcom Dragonfly Shipping Company
06.2023 - 10.2024
- Unloaded, sorted, scanned, labeled, and organized packages to ensure accurate and timely delivery operations.
- Managed operational workflows across vertical, horizontal, and HBC areas, ensuring seamless processing and tracking of parcels.
- Supported last-mile operations by sorting, feeding, and securely wrapping skids for efficient transit.
- Identified operational bottlenecks and suggested improvements to streamline sorting and dispatch processes.
- Maintained strict adherence to safety and quality standards in package handling.
- Conducted quality checks on packages to identify and report damages or mislabeling, ensuring compliance with company standards.
Education
No Degree - Personal Support Worker
A1 Global College of Health , Business & Technology
Mississauga, Canada 05.2001 -
Diploma - Human Resources Management
Canadore College
Mississauga, ON08.2024
Diploma - International Business Management
Sheridan College
Mississauga, ON12.2023
Bachelor of Arts - undefined
Panjab University
07.2022
Skills
Privacy and confidentiality,
Social support,
Mobility assistance,
Emotional support,
Personal hygiene assistance,
Dementia care,
Recreational activities,
Palliative care
Community Service
Educate Punjab Project / IK Education, India/Ontario, Canada, 2019-05, Present,
Effectively communicated with diverse communities to raise awareness and foster strong relationships for educational initiatives., Secured sponsorships for 20 underprivileged students, ensuring long-term support and access to quality education., Coordinated over 50 fundraising events, maintaining accurate record-keeping and reporting to stakeholders., Played a pivotal role in expanding the project’s reach in Canada through strategic campaigns and collaborations.
Timeline
Personal Support Worker Student
Sage Care Dementia Home
06.2025 - 08.2025
Customer Service Representative (CSR)
Intelcom Dragonfly Shipping Company
10.2024 - Current
Material Handler
Intelcom Dragonfly Shipping Company
06.2023 - 10.2024
No Degree - Personal Support Worker
A1 Global College of Health , Business & Technology
05.2001 -
Diploma - Human Resources Management
Canadore College
Diploma - International Business Management
Sheridan College
Bachelor of Arts - undefined
Panjab University
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