Vivian Andrews
Receptionist/Cleaning/Housekeeping/Personal Assistant/Kitchen Helper/Dishwasher
Brampton,Ontario
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
16
16
years of professional experience
Work History
Receptionist Assistant
Christall Travel Agency
Agona Swedru
09.2018 - Current
- Greeted customers, delivery persons and official representatives.
- Maintained office supply inventory and placed orders to meet demand.
- Displayed professional standards at reception desk to impress visitors.
- Handled diverse needs for clients in-person, by phone or through email.
- Obtained and processed payments from clients for products and services.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Scheduled and confirmed appointments and meetings for management team.
Front Desk Clerk
Asafo Health Center
Agona Asafo
01.2013 - 08.2018
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
Assistant Receptionist
Yvonnuella Hotel
Agona Swedru
01.2009 - 12.2012
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled and confirmed appointments.
Receptionist Assistant
Prospect Lodge
Cape Coast
09.2007 - 11.2012
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Greeted customers, delivery persons and official representatives.
- Handled diverse needs for clients in-person, by phone or through email.
- Obtained and processed payments from clients for products and services.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
Education
Certificate - Hotel Reception And Front Desk
Alison Courses
Online07.2022
Bachelor of Arts - Educational Psychology
University of Cape Coast
Cape Coast, Ghana03.2021
High School Diploma -
Methodist High School
Saltpond, Ghana07.2007
Skills
- Office Equipment Operations
- Meticulous and Organized
- Microsoft Office
- Prioritization and Time Management
- Positive Attitude and Energetic
- Customer Service
- Records Management
- Courteous and Professional
- Customer Complaint Resolution
- Computer Proficiency
- Verbal and Written Communication
- Attention to Detail
- Organization and Efficiency
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
Timeline
Receptionist Assistant
Christall Travel Agency
09.2018 - Current
Front Desk Clerk
Asafo Health Center
01.2013 - 08.2018
Assistant Receptionist
Yvonnuella Hotel
01.2009 - 12.2012
Receptionist Assistant
Prospect Lodge
09.2007 - 11.2012
Certificate - Hotel Reception And Front Desk
Alison Courses
Bachelor of Arts - Educational Psychology
University of Cape Coast
High School Diploma -
Methodist High School