Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Manpreet Kaur

Calgary

Summary

Dynamic and dedicated professional with strong communication skills and a proven track record at Intouch Cx, where I resolved complex technical issues and enhanced user satisfaction. Experienced in managing patient records and providing high-quality patient-centered care, I excel in high-pressure environments while ensuring accurate information delivery and empathetic customer interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Intouch Cx
02.2024 - 10.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

The Brick Distribution Centre
09.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Medical Office Assistant

Castle Oak Medical Center
06.2018 - 08.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.

Education

No Degree - Healthcare Leadership

Lambton College of Applied Arts And Technology
Toronto, ON
08-2019

Bachelor of Science - Nursing

Rattan College of Nursing
Punjab, India
07-2016

Skills

  • Strong communication Skills
  • High quality patient centered care
  • Computer skills
  • Medical reception
  • Data entry
  • Managing patient records
  • Labeling and packaging
  • Hazardous drug handling

Languages

Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional

Certification

  • Health Care Aide
  • Medication Administration
  • High Dependency and Midwife care

Timeline

Technical Support Representative

Intouch Cx
02.2024 - 10.2024

Customer Service Representative

The Brick Distribution Centre
09.2020 - 01.2024

Medical Office Assistant

Castle Oak Medical Center
06.2018 - 08.2019

No Degree - Healthcare Leadership

Lambton College of Applied Arts And Technology

Bachelor of Science - Nursing

Rattan College of Nursing

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Manpreet Kaur