Manpreet Kaur
Brampton
Summary
Diligent Desired Position with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Apple
04.2024 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Team Supervisor
Tim Hortons
04.2021 - 03.2024
- Supervises teamwork and service on a regular basis
- Manage team members to deliver exceptional guest services
- Creating and managing team schedules
- Helping to resolve team employee issues by using my active listening skills
- Professionalism and a positive work attitude
Tim Hortons
01.2019 - 03.2021
- 2.5year experience at Tim Hortons
- Leadership skills at Tim Horton’s
- Can work in fast- pace environment with proper concentration
- Can attend the customers with appropriate manners and respect
- Ability to manage drive thru window and sales register quickly and efficiently
- Experienced in assigning proper duties and chores
- Prepare all food orders within less period
- Know how to restock workstations and display cases
- Manage truck delivery orders
- Resolve guest complaints properly and professionally
- Managing all the job leader responsibilities
Education
Computer programming -
Sheridan college Davis Campus
Brampton, ON08.2020
High School - Non-medical
Swami roop chand Jain Secondary School
Punjab03.2017
Skills
- Time management skills
- Adaptive person/ worker
- Self motivated
- Customer service
- Multitask ability
- Accurate money handling
Languages
English
Full Professional
Timeline
Technical Support Representative
Apple
04.2024 - 01.2025
Team Supervisor
Tim Hortons
04.2021 - 03.2024
Tim Hortons
01.2019 - 03.2021
Computer programming -
Sheridan college Davis Campus
High School - Non-medical
Swami roop chand Jain Secondary School
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