Yadwinder Singh

Conducted thorough research on product issues to deliver accurate information.

• Monitored customer feedback to maintain high satisfaction rates.
• Documented technical support activities for future reference and process improvements.
• Provided technical assistance through phone, email, and chat support channels.
• Trained and guided junior staff to enhance overall team capabilities.

• Assessed and analyzed business sales and marketing needs to drive strategic initiatives.
• Forecasted short- and long-term staffing and inventory requirements.
• Maintained records of employee activities, assignments, absences, and meetings.
• Provided management with cost-benefit analysis for informed decision-making.
• Recommended solutions based on thorough analysis of business needs while ensuring consistent focus.
• Implemented CRM systems to enhance customer service efficiency.
• Identified target markets and developed comprehensive outreach plans.

• Served as primary contact for clients, resolving inquiries regarding Phone and Internet services.
• Analyzed client needs to recommend tailored products and solutions.
• Utilized Up-Sell and Cross-Sell techniques to align offerings with client requirements.
• Promoted productivity by fostering employee appreciation activities and positive workplace culture.
• Managed client information securely, ensuring adherence to confidentiality policy.
• Analyzed customer feedback to identify service quality improvement areas.
• Assisted in developing strategies to enhance customer retention and loyalty.
• Provided team guidance on addressing difficult or complex customer inquiries.

• Established sales targets and implemented strategies to enhance team performance.
• Tracked sales data and maintained promotional materials inventory for effective marketing support.
• Prepared comprehensive reports to inform decision-making and strategy adjustments.
• Coordinated meetings and team activities to foster collaboration and improve productivity.

• As a team member, my top priority was guest satisfaction.
• Had the opportunity to deliver and create exceptional guest experiences.
• My energy and passion for guest service made me a top team member in this fast-paced environment and my ability to multi-task and communicate with my fellow team members contributed to my success.
• Successfully completed training about operations standards, food safety, health and safety, cleaning and sanitizing, and guest service.

• Processed financial transactions, including cash deposits, withdrawals, bill payments, and online banking.
• Maintained compliance with banking regulations and privacy laws to safeguard assets.
• Demonstrated proficiency in customer service and product knowledge for wealth management solutions.
• Achieved business objectives consistently within established timelines.
• Delivered exceptional customer service with operational recommendations for business improvement.
• Fostered a positive team culture to enhance collaboration and effectiveness.
• Generated reports and documentation to ensure accurate database maintenance.