Manpreet Kaur

• I was chosen to be a team support while the team awaited their new permanent leader. My responsibilities included:Managed team attendance and wellness, provided chat support to answer their queries and graded their calls for QA,Coached team members on key areas,Provided IT support and troubleshooting,Ensured to make then aware of daily team metrics, Ensured timely delivery of important announcements
• I started providing Senior Support during ABAY classes, which involved assisting new hires and collaborating with management to enhance training efficiency. My responsibilities included daily attendance tracking of new hire agents, providing chat support, and monitoring their participation in breakout rooms. I offered constructive feedback to highlight their strengths and areas for improvement, while also facilitating access to necessary tools and resources for their development.
• Led support team meetings during Abay week to discuss and clarify expectations required for a successful event.
• Developed strong customer relationships and loyalty through effective communication.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.

- Assisted users via email and phone, providing guidance and troubleshooting steps for a testing app designed for principals and teachers.

- Diagnosed and resolved technical issues, documenting solutions for future reference.

- Collected user feedback to identify areas for improvement and enhance the overall user experience.

- Monitored app performance and facilitated software updates to ensure optimal functionality.

-Took and served orders while handling cash transactions accurately.

-Trained new hires on customer service protocols and operational procedures.

-Maintained detailed records of all transactions to ensure accurate financial reporting.

-Assisted in training staff on quality assurance best practices.

- Examine the food items that are packaged prior to shipping.

- Ensured compliance with industry standards, safety regulations, and company policies.

-Maintained detailed records of inspections, tests, and quality assurance processes.