Manpreet Kaur

C

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Set up and activated customer accounts.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Answered inbound calls, chats and emails to facilitate customer service.

• Stocked sales floor and assisted in product movement and merchandising plans.
• Updated inventory and production information using warehouse management systems and scanner guns.
• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Collaborated with team members to complete assigned tasks and meet tight deadlines.
• Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
• Performed repetitive assembly tasks with hand and power tools and automated equipment.

• Greeted customers and offered immediate assistance.
• Reviewed tags on product shelves and made requested pricing changes.
• Cleaned shelves and restocked with new inventory when products stock ran low.
• Operated cash registers, scanners and computers to itemize and total customer purchases.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Met customer call guidelines for service levels, handle time and productivity.