SWATHI ANIL
Winnipeg,MB
Summary
I am a Full Stack Developer with a proven track record of providing high-quality technical support and development solutions to diverse clients. I excel in creating dynamic web interfaces using HTML, CSS, and JavaScript frameworks like React, while building robust and scalable applications using technologies such as Node.js, Express.js, and MySQL databases. My problem-solving skills are exceptional, consistently exceeding performance metrics. I am committed to continuous learning and professional growth, always seeking opportunities to expand my knowledge of the latest web technologies. My dedication to customer service and technical support ensures that I exceed client expectations and contribute to the success of every project I undertake.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Entri App
12.2022 - 02.2024
- Handled high-volume customer inquiries and resolved complaints via phone, email, and chat
- Processed orders, returns, and exchanges efficiently
- Maintained high levels of customer satisfaction through professional and courteous service
- Trained new employees on customer service protocols and systems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Specialist
BYJU's - The Learning APP
12.2021 - 12.2022
- Provided technical support and troubleshooting for software and hardware issues
- Assisted customers with installation and configuration of products
- Documented and tracked issues using a ticketing system
- Collaborated with engineering teams to resolve complex technical problems
- Conducted remote diagnostics and guided customers through step-by-step solutions
Technical Consultant
McAfee
09.2019 - 08.2021
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly
- Developed custom software applications tailored to client needs, resulting in increased user satisfaction and improved business operations
Education
Post-Degree Certificate - Cloud Computing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Master of Science - Computer Science
APJ Abdul Kalam Technological University
04.2018
Bachelor of Science - Computer Science
Calicut University
04.2015
Skills
- Complaint resolution
- Data Collection
- Call Management
- Excellent communication and interpersonal skills
- Customer Service
- Technical Support
- Application support
- Strong organizational and problem-solving abilities
- Software Installation
- Service support
- Technical Troubleshooting
- Team player with a positive attitude
Certificationsandvolunteering
- Volunteered at Rescue & Relief Mission, Kerala Flood Relief 2018
- Volunteered as a member, National Service Scheme
Languages
English
Elementary
Timeline
Customer Service Representative
Entri App
12.2022 - 02.2024
Technical Support Specialist
BYJU's - The Learning APP
12.2021 - 12.2022
Technical Consultant
McAfee
09.2019 - 08.2021
Master of Science - Computer Science
APJ Abdul Kalam Technological University
Bachelor of Science - Computer Science
Calicut University
Post-Degree Certificate - Cloud Computing
Conestoga College Institute of Technology And Advanced Learning
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