Manpreet Kaur
Brampton,ON
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
DIPLOMA IN CHEMICAL ENGINEERING, Seneca college
01.2017
CUSTOMER SERVICE
Shaw Communication
05.2021 - Current
- Receiving and placing, telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, and drafting status reports on customer service issues
- Sell products and place customer orders in computer system
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Complete all call logs and reports
- Managed over 60 customer calls per day.
- Increased sales by 10%
CASHIER
India Bazaar
01.2018 - 05.2021
- Counted and balanced cash drawer at the beginning and end of each shift.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
CUSTOMER SERVICE CASHIER
INDIGO AND CHAPTERS
10.2018 - 04.2021
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Scan goods and ensure pricing is accurate
Education
GED -
Seneca College of Applied Arts And Technology
North York, ON05.2019
Skills
- Call Center Operations
- Account Management
- Lead Generation
- Verbal and Written Communication
- Sales Management
- Microsoft Excel
- B2B Sales and Customer Service
- Inbound Calls
- Prospecting and Cold Calling
Timeline
CUSTOMER SERVICE
Shaw Communication
05.2021 - Current
CUSTOMER SERVICE CASHIER
INDIGO AND CHAPTERS
10.2018 - 04.2021
CASHIER
India Bazaar
01.2018 - 05.2021
DIPLOMA IN CHEMICAL ENGINEERING, Seneca college
01.2017
GED -
Seneca College of Applied Arts And Technology
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