Angela Rosa

• High volume inbound calls, Help Desk, general billing inquiries, thorough documentation of every call
• Prepare reimbursement packets to be sent out, answer any questions beneficiaries/providers have regarding their Medi-Cal accounts/billing, tech support, rotate between several departments, interpret Ub04 and CMS1500 claims.

• High volume inbound and outbound service calls, provide marketing via social media and in person
• Inform customers of products and services available, cold calls to acquire new accounts, up sales
• Assist ecommerce customers via online, instant chat, and e-mail.

• Create invoices for individual customers, post billing and cash receipt entries into QuickBooks, set appointments.
• Answer multiple phone lines, cashier assistance, create work orders for automotive repair and smog/ services

• Receive payments from customers, assist sales team with customer purchases
• Accommodate clients in the office and via inbound calls with questions about products and services
• Repair screens and internal components, troubleshooting malfunctions, education of products and services
• Install anti-virus software, filing, faxing, emails, and maintenance

• Maintained accurate records of patient care services including medications administered, treatments performed and changes in condition of patient.
• Planned recreational activities designed to stimulate mental alertness in patients.
• Utilized infection control protocols while performing tasks within the home setting.
• Performed light housekeeping duties such as changing linens on beds and cleaning bathrooms.
• Provided companionship to patient by engaging in conversation and playing games.
• Provided transportation for clients when necessary, ensuring they arrive safely at destination points.

• Prepared detailed reports on investigations into suspected fraudulent activities.
• Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
• Investigated and analyzed complex financial transactions for evidence of fraud.
• Conducted interviews with customers, employees and witnesses related to fraud cases.
• Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
• Documented investigative findings in reports.

Telephone banking, answering high, inbound calls, rotating between all departments, technical support for banking equipment. Processing and maintaining ATMs..