Manpreet Dhanjal

Planning and Execution:

- Establish goals and encourage your staff to work towards the goals; maximize sales and profits of the assigned stores by monitoring and controlling food and labour.

- Execute and maintain all current and on-going marketing promotions, materials and tools.

• Staff Management:

- Ensure stores are properly staffed and provide feedback and advices on scheduling to the

Regional Manager.

- Ensure all new staff are properly trained, coach and follow up with the crew on the training

progress of every new trainee;

- Lead actively and efficiently work on an assigned store;

- React quickly to store emergencies and notify the right people to arrange crisis management

when needed.

• Compliance:

- Ensure that all staff follow company operating standards, and take actions to correct any non-

compliance.

- Maintain and promote Quality, Service, and Cleanliness standards.

• Inventory Management:

- Inventory management through monitoring inventory levels on a daily basis and finalizing

purchase orders, ensuring all ingredients are inspected for quality at each delivery.

• Communication and Reporting:

- Report to the Regional Manager on a regular and frequent basis.

• Take responsibilities and initiatives on all assigned stores’ repair and maintenance.

• Reporting to the Production Manager
• Assisting the Production Manager with administrative tasks like production schedules and timesheets
• Appointing labor and purchasing stock toward the smooth running of the production process
• Overseeing quality control throughout the production process
• Ensuring that production is completed before deadlines
• Procuring and monitoring the efficiency of production equipment
• Updating the Production Manager on the status of projects
• Liaising and coordinating production with other departments
• Resolving labor disputes, where requested.

• Hired, trained, and coached 20+ staff members on customer service skills, food and beverage knowledge
• Scheduled and directed staff in daily work assignments to maximize productivity
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training
• Ensured proper cleanliness is maintained in all areas of the restaurant
• Optimized profits by controlling food, beverages and labor costs on a daily basis
• Inventory management as responsible for ordering and tracking stock as it arrives at the store
• Prepare/catering/customized order on certain days
• Daily sales and cash handling including bank deposits
• Handle supplies and inventory management
• Customer service and complaints handling
• Prepare the dough, batter, and custard filling to bake pastries, waffles, ice cream cones, and other products offering first thing in the morning and must be ready to be displayed at a certain schedule
• Decorate baked pastries and waffle with a variety of chocolate sauces and sprinkles
• Maintain a bountiful amount of baked goods throughout the day which would require multiple baking sessions.

• Assist in running an efficient warehouse operation which is able to fulfill operational and customer demand and meet set targets
• Ensure the delivery of materials to production lines in accordance with production schedules
• Train new Warehouse operatives within the area of responsibility
• Ensure stock movements are recorded accurately
• Produce regular reports and statistics as and when required
• Review ways to reduce waste
• Assist in planning future capacity requirements
• Ensure that health and safety meet the required standards
• Ensure hazardous materials are stored in accordance with requirements
• Maintain high standards of security in the warehouse
• Kept area neat, clean and inspection ready to comply with product guidelines
• Prepared products for shipment by packaging and labeling finished products in cardboard boxes
• Performed machine tools changes to keep the line running at optimal performance
• Address employee and production issues to determine the optimal resolution, preventing wasted resources and maintaining schedules
• Setup adjusted and maintained machines to operate at a peak level and meet challenging demands
• Inspected incoming supplies to conform with materials specifications and quality standards
• Assigned tasks to employees and monitored productivity, performance, and task completion.

• Supervise daily quality inspections during order picking
• Conduct daily pre-despatch quality checks on all product lines picked for Progressive orders
• Conduct Incoming shipment/delivery quality inspections on all produce lines.