Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Manmohanjit Kaur

Mississauga,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rogers Communications
Toronto, ON
04.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Rogers Communications
Brampton, ON
05.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Lead Concierge

Pillar Security Services
Toronto, ON
09.2019 - 04.2021
  • Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
  • Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
  • Implemented customer feedback tracking system to identify areas for improvement and adapt service offerings accordingly.
  • Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.

Education

Business General -

Northern College of Applied Arts And Technology
Scarborough, ON
09.2020

Bachelor Of Design -

BBK DAV College
Amritsar
2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Microsoft Excel
  • Team Development

Languages

English
Elementary
Hindi
Elementary
Punjabi
Elementary

Certification

Designing certification

first aid license

Security guard

Dispatching

Timeline

Customer Service Representative

Rogers Communications
04.2022 - Current

Sales Associate

Rogers Communications
05.2021 - 12.2021

Lead Concierge

Pillar Security Services
09.2019 - 04.2021

Business General -

Northern College of Applied Arts And Technology

Bachelor Of Design -

BBK DAV College
Manmohanjit Kaur