Manmohan Gundalwar
Brampton,ON
Summary
Accomplished Business System Analyst and Product Lead with a proven track record at Tech Mahindra, adept in Agile methodologies and cross-functional collaboration. Expertise in driving efficiency and spearheading solution implementation, significantly enhancing product development processes. Skilled in data analysis and fostering professional growth, demonstrating a results-oriented approach to achieving business objectives. Skilled [Job Title] with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over [Number]-year career.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business System Analyst
Bell (Contract)
07.2019 - Current
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
- Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
- Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
- Improved decision-making capabilities with accurate reporting tools that provided valuable insights into key performance metrics.
- Reduced operational costs by identifying inefficiencies in existing systems and proposing innovative solutions for optimization.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for endusers.
- Implemented ITIL best practices to optimize service delivery and drive continuous process improvement initiatives.
Product Lead
Tech Mahindra
03.2014 - 06.2019
- Increased product efficiency by streamlining design and implementation processes.
- Spearheaded efforts to improve internal processes, leading to increased productivity across all departments involved in product development.
- Collaborated with marketing team to develop effective product promotion strategies and campaigns.
- Led cross-functional teams to achieve project milestones and deliver high-quality products on time.
- Managed budget and resource allocation for multiple projects, ensuring cost-effective production and timely delivery of products.
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the organization.
Product Lead
Tech Mahindra
03.2012 - 02.2014
- Led cross-functional teams to achieve project milestones and deliver high-quality products on time.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
Senior Subject Matter Expert
Amdocs
05.2007 - 02.2012
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Education
Bachelor of Engineering - Information Technology
Swami Ramanand Marathawada University, Nanded
Nanded, Maharashtra, IndiaSkills
- Business process modeling
- Data Modeling
- Use Case Development
- Functional specifications
- Software development life cycle
- User Acceptance Testing
- SQL Proficiency
- Requirements Gathering
- Gap analysis
- Agile expertise
- Solution Implementation
- Root Cause Analysis
- Production Support
- Cross-Functional Collaboration
- Data Analysis
- Workflow Design
- Stakeholder Management
- Business Case Development
- Technology Implementation
- Process Documentation
- Database Design
- Stakeholder Relations
- Report Preparation
- Technologically-savvy
- Problem-Solving
Languages
English
Full Professional
Certification
- AWS Cloud Practitioner
Timeline
Business System Analyst
Bell (Contract)
07.2019 - Current
Product Lead
Tech Mahindra
03.2014 - 06.2019
Product Lead
Tech Mahindra
03.2012 - 02.2014
Senior Subject Matter Expert
Amdocs
05.2007 - 02.2012
Bachelor of Engineering - Information Technology
Swami Ramanand Marathawada University, Nanded
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