Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Manmeet Kaur

Edmonton,AB

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
08.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Process Assistant

Amazon
09.2023 - 04.2024
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Customer Fulfillment Associate

Amazon
04.2023 - 09.2023
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

Cashier

Walmart
09.2022 - 08.2023
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Prep Cook

Blanco Cantina
06.2022 - 03.2023
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Receptionist

Radisson RED
04.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Business Administration - Management

Northern Alberta Institute of Technology
Edmonton, AB
04-2024

High School Diploma -

Saupins School
Chandigarh, India
03-2021

Skills

  • Exceptional interpersonal communication
  • Leadership and teamwork
  • Effective workflow management
  • Meticulous attention to detail
  • Relationship building
  • Conflict resolution techniques

Certification

  • ProServe

Timeline

Process Assistant

Amazon
09.2023 - 04.2024

Customer Service Manager

Walmart
08.2023 - Current

Customer Fulfillment Associate

Amazon
04.2023 - 09.2023

Cashier

Walmart
09.2022 - 08.2023

Prep Cook

Blanco Cantina
06.2022 - 03.2023

Receptionist

Radisson RED
04.2021 - 02.2022

Business Administration - Management

Northern Alberta Institute of Technology

High School Diploma -

Saupins School

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Manmeet Kaur