Elora Saied
Toronto, Ontario, Canada,Ontario
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Cognizant Canada Inc
01.2021 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing orders and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
Education
Post Graduation - Computer Science
George Brown College
Toronto, ON01.2009
Bachelor of Science - Computer Science
Jahangir Nagar University
Dhaka Bangladesh12.2001
Skills
- Retail Platforms
- Exceptional Interpersonal Communication
- Employee Coaching and Mentoring
- Social Media Platforms
- Exceptional Telephone Etiquette
- Leading Team Meetings
- Administration and Reporting
- QA
- Effective Workflow Management
- Positive and Constructive Feedback
- Verbal and Written Communication
- High Customer Service Standards Adherence
- Quality Improvement Initiatives
- Leadership
- Call Center Strategy
- MS Office Expertise
- Quality Assurance Controls
- Microsoft Excel
- Customer Service
- Coaching and Training
- New Hire Training
- Work Prioritization
- Collection Calls
- Cash Handling
- Cash Register Operations
- Technical Proficiency
- Employee Performance Reviews
- Superior Computer Skills
- Staff Training
- Administrative Support
- Customer Relations
Timeline
Customer Service Manager
Cognizant Canada Inc
01.2021 - 04.2023
Post Graduation - Computer Science
George Brown College
Bachelor of Science - Computer Science
Jahangir Nagar University
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