Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manmeet Kaur

Edmonton,AB

Summary

Results-driven professional with expertise in immigration casework and customer service. Proven ability to manage complex cases, deliver exceptional client support, and ensure compliance with regulatory requirements. Skilled in communication, problem-solving, and fostering strong client relationships. Adaptable and efficient in fast-paced environments, committed to achieving optimal outcomes for clients and organizations.

Overview

5
5
years of professional experience

Work History

Immigration Caseworker

AHS Smmigration Services Inc.
09.2023 - Current
  • Prepare, review and submit Canadian temporary & permanent residence applications(Work Permits, LMIAs, Express Entry, various types of PR and TRVs, etc.)
  • Managing application deadlines and ensuring immigration applications are filed on time
  • Drafting legal submissions, Coordinating requests for documents from clients
  • Conduct research on immigration policies and procedures, staying up to date on changes and requirements.
  • Responding to client phone calls and emails

Customer Service Representative

SkipTheDishes Restaurant Services
02.2021 - 01.2024
  • Demonstrated a passion for customer service, taking ownership of the customer experience and ensuring comprehensive resolution.
  • Obsessed over the customer experience to constantly exceed their expectations.
  • Interacted with customers across phone, chat, and email platforms to provide exceptional service.
  • Communicated clearly and effectively, both written and verbal, tailored to differing audiences.
  • Approached problems flexibly, adapting strategies to achieve desired outcomes without compromising quality.

Crew Member

McDonald's Restaurant
06.2023 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.


Crew Member

McDonald's Restaurant
06.2019 - 12.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Undergraduate Diploma - Computer Programming

Lambton College
Toronto, ON
12.2019

Skills

  • Client Relationship Management
  • Communication Skills
  • Problem Solving
  • Attention to Detail
  • Multitasking and Organization
  • Adaptability and Flexibility

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Immigration Caseworker

AHS Smmigration Services Inc.
09.2023 - Current

Crew Member

McDonald's Restaurant
06.2023 - 10.2023

Customer Service Representative

SkipTheDishes Restaurant Services
02.2021 - 01.2024

Crew Member

McDonald's Restaurant
06.2019 - 12.2020

Undergraduate Diploma - Computer Programming

Lambton College

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Manmeet Kaur