Anupreet Kaur Khiva
Brampton,ON
Summary
Dynamic immigration caseworker with proven expertise at Miway Immigration in client advocacy and effective communication. Skilled in assessing client needs and developing tailored plans, ensuring compliance with regulations. Recognized for building strong client relationships and maintaining case confidentiality, enhancing overall service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Immigration Caseworker
Miway Immigration
08.2024 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Cashier
OTG Management Inc.
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
IELTS Tutor & Immigration Caseworker
Safeway
08.2015 - 06.2022
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Office Admin
Clear Concepts Immigration
05.2024 - 07.2024
- Supported administrative tasks such as appointment scheduling and message-taking, improving overall office efficiency.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported church administration by assisting with budget planning, event coordination, and general office tasks as needed.
- Streamlined office processes by implementing efficient administrative systems.
Education
Certificate - Hospitality
Niagara College, Tsom Campus
Toronto, ON04.2024
Certificate - Human Resources Management
Niagara College, Tsom Campus
Toronto, ON06.2023
Bachelor Of Arts - Maths
Govt. Brijindra College
Faridkot, Punjab, India05.2015
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Issue identification and resolution
- Interpersonal and written communication
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Immigration Caseworker
Miway Immigration
08.2024 - Current
Office Admin
Clear Concepts Immigration
05.2024 - 07.2024
Cashier
OTG Management Inc.
01.2023 - Current
IELTS Tutor & Immigration Caseworker
Safeway
08.2015 - 06.2022
Certificate - Hospitality
Niagara College, Tsom Campus
Certificate - Human Resources Management
Niagara College, Tsom Campus
Bachelor Of Arts - Maths
Govt. Brijindra College
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