Mankaranpreet Lally
Abbotsford,BC
Summary
Results-oriented Support Manager offering 4+ years experience in field. History of implementing successful improvements to department and leading changes by example.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
5
5
years of professional experience
3
3
Certifications
3
3
Languages
Work History
HR Operations Administrator
HelloFresh
01.2023 - 12.2023
- Coordinated with human resources department to handle payroll and personnel databases.
- Generated reports to suggest corrective actions and process improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Updated HR database with new employee information, changes in benefits, and other details.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
Screener
HelloFresh
09.2022 - 12.2022
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Support Manager
Walmart
01.2022 - 12.2022
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Supervisor
Liquor for less
10.2021 - 07.2022
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Department Manager
Walmart
12.2020 - 12.2021
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Customer Experience Salesfloor Associate
Walmart
02.2019 - 11.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communication with customers professionally and proactively to provide product information and advice.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Processed payments and provided receipts to establish proof of transaction.
Education
Diploma in General studies -
University of the Fraser Valley
Abbotsford, BC 01.2019 - 12/2021
+2 in Non medical - undefined
Doaba Public Senior Secondary School,India
Abbotsford, BCSkills
Retail Managementundefined
Certification
Forklift License
Timeline
HR Operations Administrator
HelloFresh
01.2023 - 12.2023
Screener
HelloFresh
09.2022 - 12.2022
Support Manager
Walmart
01.2022 - 12.2022
Supervisor
Liquor for less
10.2021 - 07.2022
Department Manager
Walmart
12.2020 - 12.2021
Customer Experience Salesfloor Associate
Walmart
02.2019 - 11.2020
Diploma in General studies -
University of the Fraser Valley
01.2019 - 12/2021
+2 in Non medical - undefined
Doaba Public Senior Secondary School,India