Shabnam Dehzad
Hamilton,ON
Summary
Results-driven HR and operations professional with experience leading onboarding initiatives, managing high-volume administrative processes, and supporting employee operations in healthcare and customer service environments. Skilled in process improvement, compliance documentation, and cross-functional collaboration. Recognized for strong organizational abilities, adaptability, and delivering efficient, detail-oriented support in fast-paced settings.
Overview
6
6
years of professional experience
Work History
HR Operations Administrator
Hamilton Health Sciences
10.2025 - Current
- Lead the Medical Resident Onboarding Project, coordinating onboarding processes and ensuring timely completion of requirements for incoming medical residents
- Coordinate high-volume employee onboarding while consistently meeting strict service-level deadlines
- Administer employee benefits and process enrollment changes with accuracy and efficiency
- Support HR operations through payroll documentation, T4 processing, banking administration, and tax-related tasks
- Maintain confidential employee records while ensuring compliance with organizational policies
Bridal Consultant
David’s Bridal
09.2022 - Current
- Deliver personalized consultations to brides and bridal parties in a fast-paced retail environment
- Manage 5+ client appointments daily while maintaining detailed customer records
- Exceed sales targets through customized product recommendations and strong customer relationship management
- Provide exceptional customer service resulting in positive client experiences and repeat business
Organization Development Assistant
Joseph Brant Hospital
04.2025 - 09.2025
- Maintained employee training records and compliance documentation using Novarent and ADP systems
- Developed and updated onboarding and orientation materials for multiple departments
- Coordinated hospital-wide orientation sessions for unionized and non-unionized employees
- Supported organizational development initiatives and HR administrative operations
Administrative Assistant
Camporese Sullivan DiGregorio Firm
08.2023 - 03.2024
- Supported lawyers and paralegals with legal documentation, scheduling, and case administration
- Prepared and processed legal documents for 2–3 active files daily
- Organized and maintained digital files using Primafact software for efficient document retrieval
- Assisted with administrative workflows to improve office efficiency and organization
Customer Service Associate
Tepperman’s
10.2020 - 08.2022
- Processed customer financing applications accurately and efficiently
- Prepared daily delivery manifests to support timely order fulfillment
- Reconciled transactions, managed deposits, and assisted with company banking procedures
- Delivered strong customer support while resolving client inquiries professionally
Education
Bachelor of Arts - Political Science
McMaster University
06-2023
Political Science
McMaster University
06-2023
Integrated Business Studies - undefined
McMaster University
06-2023
Skills
- ADP Workforce Now, Taleo, and Oracle
- Microsoft 365 Suite (Excel, Word, Outlook, PowerPoint)
- Employee Onboarding & HR Administration
- Benefits Administration & Compliance Documentation
- Customer Service & Client Relations
- Verbal & Written Communication
- Data Entry & Record Management
- Organizational & Time Management Skills
- Cross-Functional Team Collaboration
- Problem Solving & Process Improvement
Timeline
HR Operations Administrator
Hamilton Health Sciences
10.2025 - Current
Organization Development Assistant
Joseph Brant Hospital
04.2025 - 09.2025
Administrative Assistant
Camporese Sullivan DiGregorio Firm
08.2023 - 03.2024
Bridal Consultant
David’s Bridal
09.2022 - Current
Customer Service Associate
Tepperman’s
10.2020 - 08.2022
Integrated Business Studies - undefined
McMaster University
Bachelor of Arts - Political Science
McMaster University
Political Science
McMaster University