Mankamal Singh

Coordinate office activities and operations to ensure efficiency and adherence to company policies.

• Handle phone calls and manage correspondence, including emails, letters, and packages.

• Assist with budgeting and bookkeeping tasks.

• Maintain and update records and databases containing personnel, financial, and other relevant data.

• Monitor office supply levels and place orders as needed.

• Prepare and submit reports, as well as create presentations and proposals, as assigned.

• Provide assistance to colleagues when needed.

- Provide expert technical support and troubleshooting assistance for network, Internet, cable, digital phone, and computer issues.

- Communicate with customers via electronic channels and phone to diagnose and document technical problems.

- Serve as the primary contact for all technical inquiries related to hardware, software, and other designated client products.

- Greet customers in a courteous, friendly, and professional manner, following established procedures.

- Actively listen to customer needs and concerns, showing empathy and building rapport while addressing their issues.

- Clarify customer requirements, ask probing questions, and use decision-support tools to resolve complex or unclear issues.

- Ensure accurate and thorough documentation of work, including detailed account notes as required.

- Maintain extensive knowledge of client products, including smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or similar technology, is preferred.