Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manju Saseendran Pillai

Manju Saseendran Pillai

Chadayamangalam

Summary

Dynamic professional with 11 years of teaching experience, transitioning into travel consulting with a commitment to exceptional customer service. Skilled in communication, organization, and problem-solving, with a proven ability in complaint management, customer support, and sales. Proficient in Galileo GDS, itinerary planning, and VISA support. Known for strong mentoring abilities, enhancing both team performance and client engagement. Aiming to leverage teaching and consulting skills to deliver personalized travel solutions, drive business growth, and foster lasting client relationships.

Overview

18
18
years of professional experience

Work History

Travel Consultant

Seven Stars Travel & Tourism SPC
12.2018 - 10.2024

Teacher

Marthoma Central School
05.2011 - 11.2017

Teacher

Prathibha Central School
05.2006 - 04.2011

Education

Master of Arts - History

NSS College
Nilamel, Kerala

Skills

  • Travel itinerary planning and VISA application support
  • Client complaint management and customer service excellence
  • Proficient in payment processing and refund/exchange procedures
  • Strong upselling, cross-selling, and negotiation skills
  • Knowledgeable in global distribution systems (GDS) and e-travel software

Languages

English
Full Professional
Arabic
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual

Timeline

Travel Consultant

Seven Stars Travel & Tourism SPC
12.2018 - 10.2024

Teacher

Marthoma Central School
05.2011 - 11.2017

Teacher

Prathibha Central School
05.2006 - 04.2011

Master of Arts - History

NSS College
Manju Saseendran Pillai