Summary
Overview
Work History
Education
Skills
Timeline
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Mark Augustine

North Hollywood,CA

Summary

Experienced sales professional and account representative with over a decade of proven success. Skilled in building strong relationships, effective communication, and creative problem-solving. Demonstrated ability to surpass sales goals and boost business growth through strategic planning and client-focused solutions. Passionate about providing exceptional customer service and achieving results in a fast-paced sales environment.

Overview

13
13
years of professional experience

Work History

Travel Consultant

Viking Cruises
01.2022 - 06.2024
  • Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests.
  • Handle inbound sales calls from consumers, identify their needs, and make travel Make follow-up outbound calls, overcome objections, and close the sale.
  • Provide personalized recommendations based on guests' preferences and interests.
  • Build lasting relationships to drive consumer loyalty.
  • Meet monthly quota results of 52% close rate.
  • Organized trips for individual, family and business travelers.
  • Collected, handled and documented payments for travel services and associated feels.

Purchaser

Samy's Camera
07.2015 - 01.2022
  • Work directly with a multitude of vendors, including Olympus, Nikon, Canon, Manfrotto, PentaxRicoh Imaging, to place orders for non-stock merchandise.
  • Generate Weekly Sales and Inventory Reports for a variety of Vendors. Regularly update product database with new products and the latest pricing margins confirmed by vendors.
  • Work directly with numerous salespeople and seven store locations to ensure customer satisfaction, product specification, and product delivery in a timely manner.
  • Process and confirm up to 50 orders per day.

Associate Account Representative

Multicard Inc.
09.2011 - 05.2014
  • Produce a minimum of 5-10 monthly business opportunities for Senior Account Managers.
  • Generate new customer opportunities in Southern and Northern California with prominent lead and contact information.
  • Assist Senior Account Managers by securing appointments with potential or existing customers.
  • Canvas various departments in higher education, healthcare, and government for acquiring necessary contact information for future appointment and sales opportunities.
  • Developed and implemented strategies to improve customer retention and loyalty.

Education

Bachelor of Arts - Photojournalism & Psychology

California State University Northridge
Northridge, CA
06.2008

Associates of Arts - Liberal Arts

Moorpark College
Moorpark, CA
06.2002

Skills

  • Proficient in Microsoft Office
  • Word
  • Advanced Excel proficiency
  • PowerPoint
  • Access
  • Outlook
  • CRM
  • Adobe Photoshop
  • Instagram, Facebook, Snapchat, TikTok

Timeline

Travel Consultant

Viking Cruises
01.2022 - 06.2024

Purchaser

Samy's Camera
07.2015 - 01.2022

Associate Account Representative

Multicard Inc.
09.2011 - 05.2014

Associates of Arts - Liberal Arts

Moorpark College

Bachelor of Arts - Photojournalism & Psychology

California State University Northridge

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Mark Augustine