Summary
Overview
Work History
Education
Timeline
Generic

Jasneek Grewal

Brampton,Canada

Summary

Professional leadership role with extensive experience in overseeing operations and ensuring optimal performance. Known for fostering team collaboration and driving efficiency while adapting to evolving demands. Strong skills in conflict resolution, team management, and customer service. Reliable and results-oriented with keen focus on maintaining high standards and achieving organizational goals. Floor supervisor with success at leading, motivating and developing teams of employees. Top-notch skills include leadership, decision-making and time management. Looking to take on a new long-term position with growth potential.

Overview

4
4
years of professional experience

Work History

FLOOR SUPERVISOR

Tommy Hilfiger
Brampton, ON
08.2024 - Current
  • Delegated tasks to employees to enhance productivity and workflow.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.

SALES LEAD

Ralph Lauren
Halton Hills,ON
06.2023 - 08.2024
  • Shared best practices for sales and customer service with other team members to help improve store's productivity
  • Managed inventory levels and restocked shelves to ensure product availability for customers
  • Greeted customers and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Developed and maintained relationships with existing customers to ensure repeat business
  • Maintained up-to-date knowledge of store merchandise and policies
  • Developed strong relationships with key clients through regular contact and follow-up activities
  • Trained new employees on company policies and strong sales techniques
  • Provided excellent customer service throughout the entire sales process from initial inquiry to purchase completion

BRAND AMBASSADOR

Tory Burch
Halton Hills,ON
10.2021 - 01.2023
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Delivered exceptional customer service to provide positive experience throughout sales process
  • Demonstrated product knowledge and provided product education to customers, ensuring that they had a positive brand experience
  • Used POS system to process sales, returns, online orders and gift card activations
  • Created effective visual merchandising strategies to increase customer engagement and maximize sales
  • Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise

ADMINISTRATIVE ASSISTANT

Mundi Accounting
Brampton,ON
01.2021 - 09.2021
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Maintained files and filing, keeping sensitive information confidential
  • Monitored daily operations in order to ensure efficient workflow processes were being followed
  • Maintained calendars and schedules to set appointments for management team
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner

Education

Architectural Technologist

George Brown College
Toronto,
04-2026

Timeline

FLOOR SUPERVISOR

Tommy Hilfiger
08.2024 - Current

SALES LEAD

Ralph Lauren
06.2023 - 08.2024

BRAND AMBASSADOR

Tory Burch
10.2021 - 01.2023

ADMINISTRATIVE ASSISTANT

Mundi Accounting
01.2021 - 09.2021

Architectural Technologist

George Brown College

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Jasneek Grewal